Infrastructure Systems Analyst

4 days ago


Chicago, Illinois, United States Komatsu Full time
Job Title: Infrastructure Analyst/Sr. Infrastructure Analyst

Komatsu is a leading provider of innovative solutions for the construction, mining, forestry, forklift, and industrial machinery markets. We are seeking an experienced Infrastructure Analyst/Sr. Infrastructure Analyst to join our global IT team.

Job Overview

We have an immediate opportunity for an Infrastructure Analyst/Sr. Infrastructure Analyst with a focus on Exchange Online to join our team. This position will be based at our offices in Milwaukee, WI or Chicago, IL (Near O'Hare).

Key Responsibilities
  • Collaborate with cross-functional teams to assess and analyze current infrastructure needs and develop comprehensive plans for improvements and upgrades.
  • Evaluate emerging technologies and make recommendations for the adoption of new infrastructure components that align with business goals.
  • Provide technical support to business stakeholders and other IT teams, resolving infrastructure/Exchange-related issues promptly.
  • Document troubleshooting procedures and maintain an up-to-date knowledge base.
  • Administer and maintain Exchange Online and on-premises Exchange Server environments.
  • Configure and monitor SMTP email systems to ensure reliable email delivery.
  • Perform regular system maintenance, updates, and patches to ensure the stability and security of email services.
  • Implement security best practices and policies to protect the organization's infrastructure and data.
  • Conduct regular security assessments, vulnerability scans, and patch management.
  • Ensure compliance with industry standards and regulations relevant to IT infrastructure.
  • Collaborate with multiple, cross-functional global teams to complete multiple high-profile IT projects.
  • Act as a technical participant for multiple simultaneous projects and day-to-day operations.
  • Collaborate with various members of the IT team on infrastructure, network, backup, and systems design.
  • Deploy new strategies and manage day-to-day operations as part of the Office 365 and Azure AD environment supporting over 60,000 users globally.
  • Assist in implementing policy, security best practices, and standards across the global organization.
  • Perform optimization efforts and implement automation and scripting to improve efficiencies.
  • Recommend and implement performance improvements and cost-control strategies. Monitor the performance and usage of cloud services.
  • Develop and improve ICT departmental processes for continuous work environment improvement.
  • Create and improve documentation to support and improve problem resolution time and analysis.
  • Participate in Incident Response teams to address production or security-related issues.
  • Participate in an on-call occasionally during projects and as an escalation point.
  • Stay current with industry trends and emerging technologies through continuous learning and professional development.
Qualifications/Requirements
  • Bachelor of Science degree in Computer Science, or Engineering, or comparable technical field experience.
  • Ability to demonstrate strong logical problem-solving and ability to independently execute on technical tasks.
  • 3+ years of proven experience as an Exchange Online Admin or in a similar role.
  • Proven proficiency in scripting and automation skills (e.g. PowerShell).
  • Relevant certifications (e.g., Microsoft Certified: Messaging Administrator Associate) are a plus.
  • Experience with Office 365 administration.
  • Strong troubleshooting, project management, and communication skills.
  • Ability to react quickly and communicate efficiently in a crisis situation.
  • Ability to work a flexible schedule (on-call, emergency support, after hours maintenance, etc.).


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