Infrastructure Systems Analyst
4 weeks ago
Komatsu is a leading provider of innovative solutions for the construction, mining, forestry, forklift, and industrial machinery markets. We are seeking an experienced Infrastructure Analyst/Sr. Infrastructure Analyst to join our global IT team.
Job OverviewWe have an immediate opportunity for an Infrastructure Analyst/Sr. Infrastructure Analyst with a focus on Exchange Online to join our team. This position will be based at our offices in Milwaukee, WI or Chicago, IL (Near O'Hare).
Key Responsibilities- Collaborate with cross-functional teams to assess and analyze current infrastructure needs and develop comprehensive plans for improvements and upgrades.
- Evaluate emerging technologies and make recommendations for the adoption of new infrastructure components that align with business goals.
- Provide technical support to business stakeholders and other IT teams, resolving infrastructure/Exchange-related issues promptly.
- Document troubleshooting procedures and maintain an up-to-date knowledge base.
- Administer and maintain Exchange Online and on-premises Exchange Server environments.
- Configure and monitor SMTP email systems to ensure reliable email delivery.
- Perform regular system maintenance, updates, and patches to ensure the stability and security of email services.
- Implement security best practices and policies to protect the organization's infrastructure and data.
- Conduct regular security assessments, vulnerability scans, and patch management.
- Ensure compliance with industry standards and regulations relevant to IT infrastructure.
- Collaborate with multiple, cross-functional global teams to complete multiple high-profile IT projects.
- Act as a technical participant for multiple simultaneous projects and day-to-day operations.
- Collaborate with various members of the IT team on infrastructure, network, backup, and systems design.
- Deploy new strategies and manage day-to-day operations as part of the Office 365 and Azure AD environment supporting over 60,000 users globally.
- Assist in implementing policy, security best practices, and standards across the global organization.
- Perform optimization efforts and implement automation and scripting to improve efficiencies.
- Recommend and implement performance improvements and cost-control strategies. Monitor the performance and usage of cloud services.
- Develop and improve ICT departmental processes for continuous work environment improvement.
- Create and improve documentation to support and improve problem resolution time and analysis.
- Participate in Incident Response teams to address production or security-related issues.
- Participate in an on-call occasionally during projects and as an escalation point.
- Stay current with industry trends and emerging technologies through continuous learning and professional development.
- Bachelor of Science degree in Computer Science, or Engineering, or comparable technical field experience.
- Ability to demonstrate strong logical problem-solving and ability to independently execute on technical tasks.
- 3+ years of proven experience as an Exchange Online Admin or in a similar role.
- Proven proficiency in scripting and automation skills (e.g. PowerShell).
- Relevant certifications (e.g., Microsoft Certified: Messaging Administrator Associate) are a plus.
- Experience with Office 365 administration.
- Strong troubleshooting, project management, and communication skills.
- Ability to react quickly and communicate efficiently in a crisis situation.
- Ability to work a flexible schedule (on-call, emergency support, after hours maintenance, etc.).
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