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Client Liaison Specialist

2 months ago

Jamestown, North Carolina, United States Furnitureland South Full time

Job Summary: We are seeking a highly skilled Client Communications Specialist to join our team at Furnitureland South. As a key member of our customer service team, you will be responsible for managing client communications and ensuring seamless interactions with our clients.

Key Responsibilities:

  • Client Communication Management: Serve as the primary point of contact for clients regarding the status of their orders and provide timely updates on the status of their shipments.
  • Communication Strategy: Develop and implement effective communication strategies to ensure that clients receive timely and accurate information about their orders.
  • Issue Resolution: Respond to client inquiries and resolve any issues or concerns in a professional and timely manner.
  • Collaboration: Work closely with internal teams, including sales, logistics, and customer service, to ensure that client communications are aligned with business objectives.

Requirements:

  • Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Strong Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Attention to Detail: Possess a high level of attention to detail, with the ability to accurately process and respond to client inquiries.
  • Adaptability: Demonstrate adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing priorities.