Night Auditor

2 weeks ago


Carlisle, Pennsylvania, United States Palette Hotels Full time
Job Title: Night Auditor

We are seeking a skilled Night Auditor to join our team at Palette Hotels. As a Night Auditor, you will play a crucial role in ensuring the accuracy and efficiency of our hotel's financial operations.

Key Responsibilities:
  • Room Registration and Assignment: Register and assign rooms to guests, ensuring a seamless check-in experience.
  • Reservation Confirmation: Confirm phone and online reservations, guaranteeing a smooth and efficient process.
  • Guest Service and Support: Respond to guest needs, requests, and complaints in a timely and professional manner.
  • Payment Collection: Collect payment from departing guests, maintaining accurate records and ensuring a positive financial outcome.
  • Record Keeping: Keep accurate records of occupied rooms and guests, providing valuable insights for future improvements.
  • Communication: Communicate pertinent guest information to designated departments, fostering a collaborative and effective team environment.
Requirements and Qualifications:
  • Customer Service Experience: Previous experience in customer service, front desk service, or related fields is essential.
  • Communication Skills: Excellent written and verbal communication skills are required to build rapport with guests and colleagues.
  • Organizational Skills: Strong organizational skills are necessary to manage multiple tasks and responsibilities.

At Palette Hotels, we value our associates and offer a range of benefits, including competitive salaries, outstanding health benefits, extensive training and development programs, and opportunities for career advancement. We are an equal opportunity employer and welcome applications from diverse candidates. Our company policies prohibit unlawful discrimination and promote a drug-free workplace.


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