Assistant Manager
2 days ago
Are you a seasoned professional looking for a challenging role in a dynamic organization? Do you have a passion for delivering exceptional customer service and driving sales growth? If so, we invite you to explore this exciting opportunity at Tropical Financial Credit Union.
Job Summary:The Assistant Manager plays a vital role in overseeing the day-to-day sales and operational activities within the branch. This position is responsible for coaching team members to achieve sales success, ensuring exceptional member service, and maintaining compliance with all internal policies and external regulations.
Key Responsibilities:- Sales Leadership: Coach, hold accountable, and motivate the branch team to meet and exceed sales goals, including cross-selling credit union products and services.
- Operations Management: Ensure smooth daily operations of the branch, including teller activities, account openings, loan processing, and general member services.
- Team Development: Mentor, develop, and train branch staff in sales techniques, product knowledge, and service excellence.
- Member Service: Handle escalated member inquiries, complaints, and requests with professionalism, ensuring timely and effective resolution.
- Compliance & Risk Management: Ensure all branch operations comply with federal, state, and local regulations, as well as credit union policies and procedures.
- Education and/or Experience: Bachelor's degree in business, finance, or related field preferred, or equivalent work experience.
- Qualifications: Minimum of 5 years of experience in a financial institution, with a focus on sales, operations, and leadership.
- Excellent Benefits: Medical, Rx, Dental, and Vision Insurance, Retirement Profit Sharing 401K Plan, Accident, Cancer, and Hospital Indemnity Plan, Prepaid Legal, Voluntary Life Insurance, Pet Discount Program, Paid Time Off/11 Paid Holidays, Tuition Reimbursement/Student Loan Paydown Program, and more.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking for a new challenge, please submit your application.
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