Technical Support Specialist

7 days ago


Selma, Alabama, United States Transact Campus Full time
Job Overview

Transact Campus Inc. is seeking a highly skilled Technical Support Engineer to join their team. This full-time position offers a competitive salary and benefits package.

About the Role

The successful candidate will be responsible for troubleshooting technical issues for Transact's client base, providing exceptional customer service and support via phone or online platforms. A strong understanding of software functionality, hardware configuration, and technical issues is essential.

Key Responsibilities:
  • Receive and record incident-related information using various tools and techniques.
  • Analyze complex customer problems, gather information, and troubleshoot or recommend resolutions.
  • Utilize judgment within defined practices and procedures to address customers' needs.
Requirements:
  • 1-3 years of experience in a technical customer service or customer experience role.
  • Prior experience with POS systems is a plus.
Salary Information

The estimated annual salary for this position is $65,000-$85,000 based on factors such as location, skills, and relevant experience. Additional compensation may include bonus, equity, or commissions.



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