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IBM AIX and iSeries Systems Specialist

2 months ago

Atlanta, United States Logicalis Full time
Job OverviewPosition Summary

Overview

The role involves overseeing the support, management, and optimization of systems and resources under the purview of Logicalis Managed Services. This position requires advanced engineering and support for IBM AIX Servers, IBM Power Server hardware, PowerVM, Virtual I/O Server, IBM i, and PowerHA.

Key Responsibilities
  • Possesses a solid understanding of Information Technology Infrastructure Library (ITIL) and adheres to established ITIL incident, problem, and change management protocols while addressing client requests or outages.
  • Handles various tasks within DSP, including:
    • Request Items
    • Problems
    • Changes
    • Projects
    • Tasks
    • Recommendations
  • Serves as an escalation point for Tier 2 Administrators, guiding team members in resolving incidents, problems, and change requests while overseeing project activities.
  • Collaborates with clients and colleagues in a professional manner to ensure efficient issue resolution.
  • Partners with Managed Services architects to create new service offerings.
  • Provides training and mentorship to Tier 2 Administrators on emerging technologies and processes.
  • Documents technical processes and procedures by writing knowledge base articles as necessary.
  • Conducts periodic reviews of the environment and recommends enhancements to services or system resiliency.
  • Identifies and reports gaps in customer environments compared to defined service standards, collaborating with Service Delivery Managers (SDMs) to propose improvements.
  • Supports escalated issues and coordinates communication among operations staff to resolve complex challenges.
  • Manages service outages in conjunction with Service Delivery Managers as needed.
  • Identifies opportunities for automation and implements solutions for repetitive tasks.
  • Participates in an on-call rotation for the designated technology group.
  • Tracks all work hours in the specified systems.
  • Continuously seeks to enhance skills and remain informed about new technologies.
  • Demonstrates a commitment to the mission of Logicalis by embodying the organization's values in daily activities.
  • Maintains knowledge of relevant Federal, State, and Local laws and regulations, as well as Logicalis policies and procedures, to ensure compliance and ethical conduct.
  • Exhibits customer service excellence in all interactions.

Supervisory Duties

This position does not entail supervisory responsibilities.

Qualifications

To excel in this role, candidates must effectively perform all essential duties. The qualifications outlined below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be made for individuals with disabilities to fulfill essential functions.

Education and Experience

Education:
  • Associate degree in a relevant field.

Experience and Technical Skills
  • A minimum of 5 years of experience in:
    • IBM AIX
    • IBM iSeries
    • HMC
    • VIO Server
    • LPAR
    • PowerHA
    • Unix/Linux administration
  • 5 years of experience with IBM Power Systems servers, IBM AIX & IBM i Operating Systems, Virtual I/O Servers, and External Storage, including implementation, validation, migrations, and support.

Proficient in:
  • IBM Power Systems Servers, including configuration and installation of server, storage, network, and fiber connectivity.
  • IBM AIX Operating System, including configuration, upgrades, server administration, and operations.
  • IBM i Operating System, including configuration, server administration, operations, and support, from current V7R5 to V7R2.
  • IBM i Operating System, PTF, CUME upgrade experience.
  • Virtual I/O Server (VIOS) configuration, installation, and support.
  • IBM Storwize FS7200 support, including IBM Full System Flashcopy (FSFC) Copy Services for IBM i external storage.
  • BRMS administration and operations, including experience with Skip the Release Migration for operating system upgrades and server migrations.
  • IBM Live Partition Mobility configuration and support.
  • PowerHA High Availability and Logical replication solution experience, with Quick-EDD preferred.
  • Knowledge of best practices for IBM Power Systems, IBM Virtual I/O, AIX, IBM i Operating System, and BRMS Backup and Retention strategies for data protection, health checks, and upgrade/migration strategies.
  • Experience supporting Virtual Tape Library - Dell EMC Data Domain is desirable.
  • IBM i Monitoring tools such as HelpSystems, LogicMonitor, and others.

Certifications
  • IBM Certifications in AIX Administration, IBM i Administration, and Virtual I/O Administration are highly preferred.

Skills and Abilities
  • Exceptional customer service skills.
  • Excellent oral, written, technical, and business communication abilities.
  • Self-motivated with strong organizational, administrative, and interpersonal skills.
  • Builds trust and respect with clients, partners, and colleagues by exceeding expectations.
  • Strong analytical and problem-solving capabilities.
  • Ability to perform effectively under pressure and in stressful situations.
  • Available for on-call duties, including 24x7 responses on a rotating basis within the team.
  • Ability to follow through on tasks, projects, and troubleshooting with minimal supervision.
  • Ability to collaborate with other tiers, teams, and vendors to develop innovative solutions and troubleshoot issues.
  • Demonstrated ability to thrive in a high-volume, fast-paced environment with competing priorities and deadlines.
  • Contributes to and maintains an innovation and improvement register targeting quality, cost, performance, and risk reduction.
  • Familiarity with company policies and procedures, reviewing them as needed before addressing issues with others.
  • Local and overnight travel between Logicalis offices may be required (typically less than 5%).

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities to fulfill essential functions.

While performing the duties of this position, the employee is frequently required to sit, talk, see, hear, and use hands and arms. The employee is often required to stand, move about, climb steps, or balance, and may occasionally stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The statements above describe the general nature and level of work performed by individuals in this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel in this role.

Logicalis is an Equal Opportunity Employer. We are committed to hiring individuals based on their qualifications, training, experience, and demonstrated performance. We value diversity and inclusion within our organization and do not discriminate based on race, color, religion, national origin, sexual orientation, gender identity and expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Compensation Range: $77,500 to $100,800