Lead Product Solutions Engineer

2 weeks ago

Hurdle Mills, North Carolina, United States Baebies Full time

Baebies is a pioneering medical technology firm dedicated to the development and commercialization of innovative newborn screening and near-patient testing solutions aimed at facilitating early disease detection and comprehensive diagnostics for both children and adults. Our vision is rooted in the belief that every individual deserves a healthy beginning, and our mission is to enhance lives by introducing groundbreaking technologies, advanced testing methodologies, and renewed hope for children, parents, adult patients, and healthcare professionals globally.

Position Overview

The Senior Product Solutions Engineer is responsible for devising effective solutions to ongoing challenges while ensuring seamless integration with existing systems and equipment. This role involves collaboration with engineers across various departments to address issues that may arise during and post-implementation. The engineer will act in the best interest of the customer, promptly identifying and resolving concerns. Additionally, this position entails providing customer-facing support and training on Baebies' pediatric diagnostic products, ensuring that customer satisfaction and quality standards are met or exceeded. Furthermore, the engineer will consult with the sales team on technical matters and deliver presentations to potential clients.

Key Responsibilities

Customer Onboarding and Related Processes

  • Lead the post-sale journey for key accounts, from initial onboarding through product adoption, expansion, and renewal.
  • Adapt and customize onboarding processes from other business units, including sales order processes, shipping checklists, and installation protocols.
  • Coordinate training schedules for both in-house and on-site sessions.
  • Serve as the primary trainer for end users and customer laboratory leadership.
  • Develop and enhance the training curriculum continuously.
  • Collaborate closely with new customers to streamline laboratory integration requirements for Baebies products, ensuring successful and smooth installations.
  • Ensure customers have the necessary materials and supplies.
  • Interface with Manufacturing regarding customer forecasts and orders.
  • Facilitate knowledge transfer to other team members through effective documentation and communication.
  • Assist in drafting validation protocols and conducting validation and pilot studies at customer sites.

Handling Complaints, Issues, and Enhancement Requests

  • Gain a comprehensive understanding of the product to translate customer enhancement requests and needs into successful use cases.
  • Analyze customer data to enhance the customer experience, facilitating product performance trending and communicating challenges with R&D and Manufacturing.
  • Work closely with internal R&D and Manufacturing teams, as well as customers, to resolve enhancement requests and potential issues.

Qualifications

  • Proven success in a collaborative team environment with shared goals and responsibilities.
  • Demonstrated ability to consistently deliver on commitments in a timely manner, proactively provide feedback, and manage tasks from inception to completion.
  • Strong capability to produce clear and structured written documentation.
  • Ability to understand and educate end users on instrument specifications, operation, maintenance, and perform data analysis to support various applications.
  • 3-7 years of experience in the in-vitro diagnostics or medical device industry, with a preference for customer support experience.
  • Bachelor's or Master's degree in a science, engineering, or health-related field, or equivalent experience.
  • Willingness to travel approximately 25-40%, including occasional international travel.
  • Exceptional attention to detail and organizational skills.

Working Conditions

Hybrid office/work from home environment.

Physical Requirements

Primarily computer-based work.

Direct Reports

N/A

Compensation & Benefits

Salary Range: $80,288-$100,380

Baebies offers a dynamic and inclusive work environment, surrounded by intelligent, driven, and creative individuals. Our commitment to our customers and the advancement of technology in early disease detection and comprehensive diagnostics is unwavering. We seek individuals who are innovative, dedicated to our mission, and continuously striving to improve the status quo.

In addition to competitive, market-driven compensation, Baebies provides a comprehensive employee benefits package, including:

100% employee premiums for Medical & Vision coverage

100% employee and family premiums for Dental coverage

401K available

Stock Options

4 Weeks PTO

14 Paid Holidays per year

Paid Employee Life Insurance

Onsite free gym membership & classes

Discount Pet & Legal Insurance

Fertility & Family Support

...and much more

Baebies, Inc. is an equal opportunity employer. NO RECRUITERS OR AGENCIES, PLEASE.

  • Lead Product Solutions Engineer

    2 weeks ago

    Hurdle Mills, North Carolina, United States Baebies Full time

    Baebies is a pioneering medical device organization dedicated to the development and commercialization of innovative newborn screening and near-patient testing solutions aimed at facilitating early disease detection and comprehensive diagnosis for both children and adults. Our vision is rooted in the belief that every individual deserves a healthy beginning,...

  • Lead Product Solutions Engineer

    2 weeks ago

    Hurdle Mills, North Carolina, United States Baebies Full time

    Baebies is a pioneering medical technology firm dedicated to the development and commercialization of innovative newborn screening and near-patient testing solutions for both pediatric and adult populations, aiming to facilitate early disease detection and thorough diagnosis. Our vision is rooted in the belief that every individual deserves a healthy...

  • Diagnostic Sonographer/RVT Specialist

    1 day ago

    Hurdle Mills, North Carolina, United States Duke Health Full time

    About Duke HealthDuke Health is a leading healthcare organization committed to providing exceptional patient care and advancing health through innovative research and education.We are driven by a passion for compassionate care that changes the lives of patients, their loved ones, and the greater community.Job SummaryWe are seeking a skilled Diagnostic...

  • Diagnostic Sonographer/RVT Specialist

    12 hours ago

    Hurdle Mills, North Carolina, United States Duke Health Full time

    About Duke HealthDuke Health is a leading healthcare organization committed to providing exceptional patient care and advancing health through innovative research and education.We are driven by a passion for compassionate care that changes the lives of patients, their loved ones, and the greater community.Job SummaryWe are seeking a highly skilled Diagnostic...

  • Manufacturing Team Lead

    1 week ago

    Alexander Mills, North Carolina, United States Jobot Full time

    Job SummaryWe are seeking an experienced and dynamic Permanent Team Lead to join our manufacturing team at Jobot. The successful candidate will play a pivotal role in driving our manufacturing processes and teams towards achieving operational excellence.Key ResponsibilitiesLead, manage, and motivate a team of manufacturing associates to achieve production...

  • Center Store Lead

    3 days ago

    Hope Mills, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly skilled and motivated Center Store Lead to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, maintaining store standards, and driving sales growth.Key ResponsibilitiesProvide fast, friendly, and accurate customer service to create a...

  • Maintenance Technician

    1 day ago

    Alexander Mills, North Carolina, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Maintenance Technician to join our dynamic engineering team at Jobot. As a key member of our operations, you will be responsible for maintaining, troubleshooting, and repairing a wide range of equipment and machinery to ensure optimal productivity and efficiency within our facility.Key...

  • Warehouse Operations Manager

    7 days ago

    Alexander Mills, North Carolina, United States Jobot Full time

    Job SummaryWe are seeking an experienced and dynamic Permanent Team Lead to join our manufacturing team at Jobot. This is an excellent opportunity for a motivated individual to leverage their leadership skills and technical expertise in a fast-paced, innovative manufacturing environment.Key ResponsibilitiesLead, manage, and motivate a team of manufacturing...

  • Machining Specialist

    4 days ago

    Hope Mills, North Carolina, United States FusionWorks Full time

    About the RoleFusionWorks is seeking a skilled Machining Mechanic to join our team. As a Rockfish Machinist, you will be responsible for planning and processing components for our products.Key ResponsibilitiesDevelop and implement programs for CNC-controlled machine toolsDocument and monitor production processesPerform quality control checks and coordinate...

  • Client Relationship Manager

    2 weeks ago

    Hope Mills, North Carolina, United States Ryder Full time

    Position Overview:The Customer Development Manager plays a crucial role in overseeing designated accounts within the Business Unit (BU). This position focuses on fostering customer interest in additional Ryder services, including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services, and Dedicated Contract Carriage, by...

  • Field Service Maintenance Technician

    2 weeks ago

    Hope Mills, North Carolina, United States Gregory Poole Full time

    PRIMARY FUNCTION: The main responsibility of this role is to execute high-level preventative maintenance tasks to guarantee that customer machinery is functioning at optimal efficiency and productivity. ESSENTIAL DUTIES: Replace engine oil and filters, transmission oil and filters, hydraulic oil and filters, as well as final drives and differential...

  • Project Manager II

    5 days ago

    Hope Mills, North Carolina, United States Cinterra Full time

    Job DescriptionCinterra is a leading provider of specialized electrical utility and solar construction services to top contractors, private industry, and public utilities. Our commitment to quality and customer satisfaction is unmatched, with a strong safety record and a reputation for delivering exceptional results.Job Summary:The Project Manager will be...

  • Fine Grade Supervisor

    1 week ago

    Hope Mills, North Carolina, United States Autry Grading, Inc. Full time

    Position Overview:Autry Grading, Inc. is seeking a skilled Fine Grade Supervisor to collaborate closely with laborers and equipment operators to ensure successful project completion.Key Responsibilities:Commit to fostering a safe working environment;Coordinate with the Superintendent, municipal inspectors, and Project Managers regarding daily job...

  • Assistant Manager

    16 hours ago

    Hope Mills, North Carolina, United States Domino's Pizza LLC Full time

    About the RoleWe are seeking a highly skilled and motivated Assistant Manager to join our team at Domino's Pizza LLC. As a key member of our management team, you will be responsible for leading a team of employees and ensuring the smooth operation of our store.Key ResponsibilitiesLead and manage a team of employees to achieve sales and customer satisfaction...

  • Heavy Duty Diesel Mechanic

    5 days ago

    Hope Mills, North Carolina, United States GFL Environmental Full time

    About the Role:GFL Environmental is seeking a skilled Heavy Duty Diesel Mechanic to join our team. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our heavy duty diesel trucks and equipment.Key Responsibilities:Diagnose and Repair: Identify and repair operational difficulties with heavy duty...

  • Heavy Duty Diesel Mechanic

    5 days ago

    Hope Mills, North Carolina, United States GFL Environmental Full time

    About the Role:GFL Environmental is seeking a skilled Heavy Duty Diesel Mechanic to join our team. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our heavy-duty diesel trucks and equipment.Key Responsibilities:Diagnose and Repair: Identify and repair operational difficulties with heavy-duty...

  • Senior Benefits Administration Associate

    2 weeks ago

    South Mills, North Carolina, United States Conduent HR Services, LLC Full time

    At Conduent, we are committed to delivering essential services and solutions for leading corporations and numerous governmental entities, ensuring outstanding results for our clients and the individuals who rely on them. This is your chance to excel, contribute positively, and be part of a workplace culture that values uniqueness and individuality every...

  • Project Manager

    6 days ago

    Hope Mills, North Carolina, United States Cinterra Full time

    Job DescriptionAbout Us:Cinterra is a leading provider of specialized electrical utility and solar construction services to top contractors, private industry, and public utilities. Our commitment to quality and customer satisfaction is unmatched, with one of the highest safety ratings in the industry. We bring electric power and renewable energy sources to...

  • Site Operations Manager

    1 week ago

    Hope Mills, North Carolina, United States GFL Environmental Full time

    As a Site Operations Manager, you will be responsible for overseeing and directing all operational activities and personnel on-site, ensuring that all machinery and equipment are functioning optimally. Your leadership will foster positive relationships between employees and management.We aim to maintain a professional corporate image, manage resources...

  • Fleet Technician

    8 hours ago

    Hope Mills, North Carolina, United States FRITO LAY Full time

    About the RoleFrito-Lay is seeking a skilled Fleet Technician to join our team. As a Fleet Technician, you will play a critical role in maintaining and repairing our fleet vehicles, ensuring the safety of our drivers and the quality of our products.Key ResponsibilitiesDiagnose and repair mechanical issues with fleet vehiclesPerform routine maintenance tasks,...