Customer Service Liaison
5 days ago
Customer Service Liaison
The Customer Service Liaison is responsible for delivering exceptional customer service to business and leisure travelers inquiring about popular attractions, transportation, restaurants, and lodging in Pittsburgh. This role requires a positive and engaging interaction with visitors, leaving a lasting impression of Pittsburgh's hospitality.
Key Responsibilities
- Respond promptly and effectively to online (LiveChat) and telephone inquiries
- Provide accurate and helpful information to assist visitors in planning their trip to Pittsburgh
- Enter visitor inquiry and other business services information into CRM and prepare materials as needed
- Collaborate with other visitor experience staff to ensure seamless customer service
Requirements
- High school diploma or equivalent; additional education in hospitality, tourism, or a related field is a plus
- Strong customer service skills with a friendly and approachable demeanor
- Excellent communication skills
- Detail-oriented with the ability to process and fulfill mailing requests accurately
- Familiarity with Pittsburgh's attractions, events, and tourism resources is required
- Proactive problem-solving skills to address visitor inquiries effectively
Benefits
- A competitive salary range of $40,000 - $55,000 per year
- A dynamic and supportive work environment
- Ongoing training and development opportunities
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