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Client Support Specialist

2 months ago

Christiansburg, Virginia, United States Valvoline Instant Oil Change Full time

Key Responsibilities:

As a Customer Service Advisor, you will be the initial and final point of contact for our clientele. Your role is to forge enduring relationships and foster customer loyalty by leveraging your understanding of our products and services to recommend oil change alternatives and supplementary offerings. Regardless of your background, our comprehensive training program is designed to equip you with the communication skills necessary to engage effectively with our patrons and instill the confidence to excel in your role. We are committed to helping you gain expertise in our offerings, services, and corporate ethos.

At Valvoline Instant Oil Change, we prioritize our workforce. Cultivating a diverse and inclusive environment with team members from various backgrounds and experiences is of utmost importance. We encourage applications from individuals of color, women, LGBTQIA+ community members, veterans, and persons with disabilities.

Benefits and Perks:

  • Competitive weekly compensation - $16.75/Hour
  • Comprehensive on-the-job training – No prior automotive experience is necessary
  • Flexible scheduling: No late shifts or holiday work
  • Paid time off (PTO) and holiday remuneration
  • Uniforms and tools provided by the company
  • Educational and certification support, along with access to a complimentary online university
  • Medical and prescription coverage – including contributions to a Health Savings Account
  • Dental, vision, and 401(k) retirement savings plans – with a 100% match up to 5%
  • Internal promotion opportunities – a commitment we hold dear
  • Backup Child and Elder Care services
  • 50% discount on Valvoline Instant Oil Change (VIOC) services

*Terms and conditions apply, and benefits may vary by location.

Qualifications for Success:

  • Ability to recommend additional services to clients based on assessments and/or manufacturer and Valvoline guidelines
  • Strong interpersonal and verbal communication abilities
  • Experience in face-to-face interactions
  • Willingness to learn and develop professionally
  • Capability to lift up to 50 pounds occasionally
  • Openness to being cross-trained as a top-side technician
  • Full mobility and ability to work with hands raised
  • Capacity to stand for extended durations and navigate stairs
  • Comfort in a non-climate-controlled setting
  • Proficiency in English, including reading, writing, and speaking