Intake Specialist

1 month ago

Christiansburg, Virginia, United States Light Counseling Full time
Job SummaryLight Counseling is seeking an experienced Intake Specialist to provide administrative support to our mental health counseling staff and Office Manager. The successful candidate will be the initial primary contact for current and potential clients, visitors, community partners, and referral sources.

Key Responsibilities:

  • Gather vital information to collect a complete referral and coordinate clients' entry into our care system
  • Provide support duties, including greeting persons entering the office, handling client referrals, collecting registration paperwork and client payments, and answering inquiries via in-person, phone, or email settings
  • Schedule and reschedule sessions, and provide front desk office support when needed
  • Verify room assignments and provide assistance with practice billing and collections

Requirements:

  • High School diploma or equivalent
  • Related experience in customer service
  • Experience processing referrals and verifying eligibility
  • Experience with Electronic Health Records preferred
  • Moderate computer proficiency
  • Excellent oral and written communication skills
  • Valid Driver's License and acceptable driving record
  • Complete all required background checks and drug testing