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Resident QCS Service Technician
2 months ago
We are seeking a highly skilled Resident QCS Service Technician to join our team at ABB in Monticello, MS. As a key member of our Process Industries division, you will be responsible for delivering exceptional customer service and executing service work in accordance with ABB quality and safety guidelines.
Key Responsibilities- Execute service work as per work instructions and customer expectations
- Deliver quality customer service planning and execute service work as per customer order
- Ensure customer retention by effectively communicating service work timeline and expectations
- Work with customers to identify opportunities to improve their operations and eliminate pain points
- Perform field service tasks, identify technical issues, and perform analysis through remote or onsite activity
- Prepare material lists needed for service activity and ensure all materials, parts, and equipment are available and of appropriate quality
- Act as trainer when needed for field service associates and customers
- Associate degree in a related field and 8+ years of electrical/electronics, instrumentation or process control related work/military experience required
- Ability to use electrical test equipment such as voltmeters or multi-meters
- Mechanical and Electrical aptitude including a basic understanding of electrical theory and electrical safety
- Ability to read electrical drawings and utilize for troubleshooting electrical systems
- Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment
- Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC
- Comfortable using basic hand tools
- Basic understanding of the paper making process and process control concepts are a plus
- Exposure to DCS programming and troubleshooting is beneficial
- Familiarity with Server/Client infrastructure and virtualization of architecture is also an advantage
- Retirement plan
- Life insurance
- Disability insurance
- Healthcare plan
- Wellbeing program
This is a position with grade 13 and reports to the Director, Service Operations. We offer a competitive salary range of $90,150 to $123,050 annually.
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.
