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Operations Director
2 months ago
The Operations Manager plays a critical role in supporting the overall functions of the mail receiving and document scanning teams at CDK Global. This position requires a strong attention to detail and a high level of organization to manage daily activities, develop work schedules, and monitor workflow to achieve established goals and objectives.
Key Responsibilities:- Manage daily activities of individual contributors performing similar tasks in a department
- Develop and direct work schedules and monitor workflow to achieve established goals and objectives
- Train and mentor new and less experienced document control specialists
- Build and maintain a high-performing team
- Coach and mentor team performance via one-on-ones, goal setting, performance plans, career planning, and development
- Interview and evaluate potential new hire candidates, making hiring decisions and filling open positions
- Monitor employee productivity, attendance, and overall job performance; administer progressive discipline as needed in conjunction with HR
- Ensure all employees adhere to CA DMV and Company policies at all times
- Ensure all work performed follows all required CA DMV established protocols
- Provide department KPIs
- Provide CA DMV with all required monthly reporting
- Able to handle complex calls from customers, providing guidance and coaching to solve their issues
- Works with customers to research and resolve issues as needed while driving customer satisfaction
- 3+ years of experience leading teams in a high-volume transactional environment
- 2+ years supervisory experience managing teams, deadlines, and outcomes
- 2+ years operations experience involving direct customer contact
- Good verbal and written communication skills
- Able to interact with higher levels of management
- Able to develop, train, mentor, and discipline subordinates as well as resolving conflicts
- Able to interact with both internal and external customers, resolving issues and maintaining relationships
- Able to create new workflows and improve processes
- Strong analytical skills
- Effective problem-solving skills
- Computer literate in MAC and PC
- Excellent verbal and written communication skills
CDK Global offers a competitive salary range of $70K - $80K, as well as a comprehensive benefits package, including medical, dental, and vision benefits, paid time off, 401K matching program, and tuition reimbursement. We are an equal opportunity employer committed to creating an inclusive workforce where everyone is valued.