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**Team Lead

2 months ago

Marlborough, Massachusetts, United States Digital FCU Full time

**Job Summary**

We are seeking a highly skilled and experienced Team Lead to join our Information Center team at Digital FCU. As a Team Lead, you will be responsible for leading a team of Information Center Specialists and providing guidance and support to ensure the delivery of exceptional customer service.

**Key Responsibilities**

• Provide coaching and feedback to direct reports to enhance their performance and skills

• Evaluate employee performance and create performance improvement plans as needed

• Monitor department service levels and provide suggestions for improvement

• Facilitate regular team meetings and one-on-one coaching sessions

• Collaborate with IS and vendors to resolve system issues

• Train staff on new Workforce Management systems

• Foster a positive and productive team environment

• Participate in personal development and contribute to project teams as assigned

• Maintain knowledge of current BSA policies and identify suspicious activity

**Requirements**

• High school diploma or equivalent

• Previous supervisory/management experience preferred

• Strong technical skills and excellent communication skills

• Organizational and time management skills

• Ability to work in a fast-paced environment and adapt to changing priorities

**What We Offer**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance