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Healthcare Navigation Specialist

2 months ago

Ocala, Florida, United States Healogics Full time

Join Our Team as a Patient Care Coordinator at Healogics

At Healogics, we are dedicated to enhancing the lives of our patients through exceptional wound care services. Our commitment to excellence extends to our employees, whom we support and reward for their hard work and dedication.

As a prominent provider of advanced wound care across the United States, Healogics serves over 300,000 patients with chronic wounds annually at more than 600 locations. With the increasing aging population and rising health challenges, the need for specialized wound care continues to grow. Healogics is focused on expanding its reach through partnerships with outpatient clinics.

Key Responsibilities

  • Collaborates with Center leadership to enhance daily patient flow
  • Engages in staff meetings to support essential operations within the Center
  • Welcomes patients and visitors, manages incoming calls, and directs them appropriately
  • Handles patient communication, including scheduling and appointment reminders
  • Confirms patient insurance details and ensures accurate data entry
  • Collects patient charges, reconciles accounts, and prepares necessary documentation
  • Organizes and maintains patient records
  • Coordinates additional testing and patient transport
  • Ensures the availability of office and medical supplies
Clinical Responsibilities
  • Delivers wound-related care as instructed by RN/Provider
  • Assists with patient intake and discharge processes
  • May support hyperbaric oxygen therapy procedures
  • Contributes to Vein Clinic operations
  • Collects patient information and necessary supplies
  • Reports quality of care concerns and communicates effectively with the team
  • May serve as a Documentation Assistant (scribe)
Qualifications
  • High School Diploma or equivalent; Associate's degree preferred
  • Completion of a certified Medical Assistant, EMT, or Nursing Assistant program
  • Current certification/license in CMA, CNA, or EMT
  • At least 2 years of administrative experience, preferably in a healthcare environment
  • Previous experience in medical coding is advantageous
Skills & Competencies
  • BLS certification
  • Proficient in Microsoft Office Suite
  • Strong customer service and communication abilities
  • Excellent organizational and time-management skills
  • Attention to detail and ability to maintain confidentiality
  • Able to thrive in a fast-paced environment and work collaboratively with a team