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Administrative Analyst/Specialist

2 months ago

San Jose, California, United States The California State University Full time
Job Summary

San José State University is seeking an experienced Administrative Analyst/Specialist to join our team in the University Housing department. As a key member of our team, you will be responsible for maintaining administrative and financial aspects of resident accounts, including resident advising on licensing and financial matters related to housing debts and other SJSU debts when applicable.

Key Responsibilities
  • Update and maintain the application portal annually and as needed, ensuring all process rules in the StarRez database are correct and aligned with current business practices.
  • Create testing environments in Portal X and perform tests for new processes to ensure application functionality is operating correctly.
  • Develop and implement new modules, custom fields, and emails for new business operation practices, ensuring seamless integration with CASHNet, MarketPlace, and PeopleSoft.
  • Oversee the application process, including annual updates to the portal, portal edits, and integration with CASHNet, MarketPlace, and PeopleSoft.
  • Perform accounting functions pertaining to the StarRez and PeopleSoft systems, including establishing and overseeing complex billing entries and accounts receivable records and revenue accounts.
  • Coordinate all aspects of the department's resident files for approximately 5,000 current residents and approximately 5,000 former residents, including creating new file folders, maintaining files, and ensuring all paperwork is filed.
  • Conduct regular audits between CASHNet and StarRez, making updates as necessary.
  • Oversee charge processing for Conference Housing programs.
  • Provide lead direction to student assistants and conduct performance evaluations as designated by the appropriate administrator.
Knowledge, Skills & Abilities
  • Advanced knowledge of public administration principles, practices, and methods.
  • Ability to apply knowledge to complex programs and/or administrative specialties, including pertinent laws and regulations.
  • Thorough knowledge of word processing, spreadsheet, and database software.
  • Excellent written and oral communication skills.
  • Ability to handle a high degree of customer contact surrounding potentially emotional/controversial issues and deal with conflict while maintaining a sense of perspective.
  • Ability to maintain confidentiality and appropriately handle sensitive communications for students, staff, and external agencies.
  • Knowledge in operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
Required Qualifications
  • Bachelor's Degree and/or equivalent training.
  • Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Preferred Qualifications
  • Master's Degree in Business Administration, Finance, Education, or a related field.
  • Five years of progressive experience working with financial operations.
  • Experience with licensing, contracting, or leasing.
  • Experience working with a residential management database system.
  • Experience building business operations processes in a database system.
  • Experience with cashiering services.
  • Supervision experience.
  • Customer Service experience.
  • Experience working in an educational setting.