Customer Service Representative

1 week ago


Strongsville, Ohio, United States Foundation Software Full time

At Foundation Software, we are seeking a highly skilled and customer-focused Receptionist to join our team. This is a full-time position that offers a unique opportunity to work in a fast-paced environment and make a meaningful impact on our clients' experiences.

About the Role

This role will be the first point of contact for clients and vendors, providing exceptional customer service and ensuring that their needs are met promptly and efficiently. The ideal candidate will have excellent communication skills, be able to multi-task with ease, and possess a strong ability to problem-solve.

Key Responsibilities
  • Answering a high volume of incoming calls from clients and vendors, utilizing CRM software to manage calls and client interactions
  • Routing calls according to established protocols, determining the needs of clients and directing them to the appropriate department or person
  • Creating service-request tickets for client users of our software, administering all aspects of mail and shipping functions, and greeting guests and visitors
Requirements
  • Exceptional telephone skills, including active listening, verbal communication, and empathy
  • Ability to use a multi-line phone and dual monitor system, competent with Microsoft Office Suite, and basic keyboard and 10-key skills
  • Salesforce experience and accounting/payroll software knowledge a plus, as well as Webex Phone and Teams experience
What We Offer

We offer a comprehensive benefit package, a casual work environment, on-premises workout facilities, game room, free beverages and snacks, and financial planning services. The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.



  • Strongsville, Ohio, United States Wingstop Full time

    As a Customer Service Representative at Wingstop, you will be responsible for delivering exceptional service to our guests. This includes acting as the face and voice of our restaurant, providing authentic and genuine experiences, and interacting with guests by greeting them, answering phone calls, and taking orders. We are seeking a team member who is...


  • Strongsville, Ohio, United States Sherwin-Williams Full time

    Customer Service RepresentativeAt Sherwin-Williams, we are seeking a skilled Customer Service Representative to join our team. As a key member of our retail stores, you will work closely with wholesale and retail customers to understand their needs, provide product information, and offer recommendations.Key Responsibilities:Provide excellent customer service...


  • Strongsville, Ohio, United States GetGo Café + Market Full time

    About the RoleAt GetGo Café + Market, we are looking for talented individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing exceptional customer service by greeting customers and ensuring that orders and requests are fulfilled to meet their expectations.Your ResponsibilitiesGreet customers in a...


  • Strongsville, Ohio, United States RaceTrac Full time

    About the JobThis role is ideal for individuals who enjoy working in a fast-paced retail environment and are passionate about delivering excellent customer service. As a Store Associate at RaceTrac, you will be responsible for maintaining a clean and stocked store environment, handling customer transactions, and promoting our products to drive sales...


  • Strongsville, Ohio, United States Wal-Mart Stores , Inc. Full time

    Required Skills and QualificationsTo be successful in this role, you must be able to walk up to 5 miles each day while fulfilling online customer orders. You should also be able to review customer orders, locate and select merchandise on the salesfloor, and dispense customer orders quickly and accurately in varying weather conditions. Additionally, you must...


  • Strongsville, Ohio, United States Jarrod Rush - State Farm Agent Full time

    Job DescriptionWe are seeking a highly skilled Customer Relations Representative to join our team at Jarrod Rush - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional customer experiences that drive business growth.Key Responsibilities:Manage customer inquiries and resolve issues in a timely and professional...


  • Strongsville, Ohio, United States Daily Services LLC Full time

    Job OverviewDaily Services LLC is seeking a highly skilled Customer Service Operations Manager to join our team. In this role, you will be responsible for developing and maintaining relationships with assigned customers, representatives, vendors, manufacturing, and purchasing.


  • Strongsville, Ohio, United States Bruegger's Bagels Full time

    About Bruegger's BagelsBruegger's Bagels is a company that offers a wide range of bagel products and other baked goods. As a team member at Bruegger's Bagels, you will be part of a dynamic and fast-paced environment where you will have the opportunity to work with customers, prepare food, and contribute to the overall success of the store.


  • Strongsville, Ohio, United States Jerod Scheetz - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled Customer Relations Representative to join our team at Jerod Scheetz State Farm. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences that drive growth and success.


  • Strongsville, Ohio, United States Macaron Cafe Ohio Full time

    About UsMacaron Cafe Ohio is a renowned award-winning women-owned company, voted #1 Best Luxury Products by prominent media outlets. We take pride in offering flexible and convenient working hours for our full-time, part-time, and seasonal staff members.Job OverviewWe are seeking a talented Customer Service Associate to join our team at our Strongsville...


  • Strongsville, Ohio, United States Cintas Full time

    About Cintas">Cintas Corporation is a leading provider of uniform and facility services to businesses of all types and sizes. Our mission is to help our customers get READY-to open their doors with confidence every day by providing a wide range of products and services that enhance their image and keep their facilities clean, safe, and looking their...


  • Strongsville, Ohio, United States Pizza Hut Full time

    Job DescriptionWe are seeking a reliable Logistics Courier Representative to join our team.About the RoleThis is an exciting opportunity for individuals who enjoy driving and being on the road. As a Logistics Courier Representative, you will be responsible for delivering food and other items to customers in a timely and efficient manner.Key...


  • Strongsville, Ohio, United States Baylor Scott & White Health Full time

    Job Description:We are seeking an experienced Access Services Representative to join our team at Baylor Scott & White Health. As a key member of our access services department, you will be responsible for registering patients, verifying insurance benefits, and negotiating payment arrangements.This role requires excellent communication and interpersonal...


  • Strongsville, Ohio, United States Market District Full time

    Giant Eagle Inc. is a leading food, fuel and convenience retailer with a strong presence in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas.We are currently seeking highly motivated Customer Service Specialists to join our team. As a Customer Service Specialist, you will play a vital role in delivering exceptional customer service by...


  • Strongsville, Ohio, United States Salvation Army - ARC Full time

    About the RoleWe are seeking a highly motivated Customer Service and Operations Specialist to join our team. This role is responsible for providing excellent customer service, maintaining order in the store and production area, and creating a pleasant work environment.Key ResponsibilitiesMaintain a clean and organized store and production areaProvide...


  • Strongsville, Ohio, United States GetGo Café + Market Full time

    GetGo Café + Market is a refreshing approach to the traditional convenience store experience. We are redefining the culinary expectations of a gas station in a way that's fun, fearless and flavorful.About UsWe have 260+ locations throughout western Pennsylvania, Ohio, northern West Virginia, Maryland and Indiana, helping countless guests get where they're...


  • Strongsville, Ohio, United States Jarrod Rush - State Farm Agent Full time

    At Jarrod Rush - State Farm Agent, we are seeking a dedicated and customer-focused Insurance Agency Career Advancement Representative to join our team. This role offers a unique opportunity for personal and professional growth within a dynamic insurance agency environment.


  • Strongsville, Ohio, United States Amanda Pfahl - State Farm Agent Full time

    Overview of the Role:As a vibrant and exceptional customer service professional, you have the opportunity to thrive in a dynamic environment with a State Farm independent contractor agent. By providing top-notch customer experiences, you will make a positive impact and become an integral part of a trusted brand.Duties and Responsibilities:Foster lasting...


  • Strongsville, Ohio, United States PepsiCo Full time

    **About the Role:**The Account Manager for PBC will play a critical role in driving sales growth and increasing market share for PepsiCo's beverage portfolio. You will be responsible for developing and executing sales strategies that meet or exceed sales targets, while maintaining a deep understanding of the customer's business needs and preferences.To...


  • Strongsville, Ohio, United States Jarrod Rush - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled Insurance Client Service Expert to join our team at Jarrod Rush - State Farm Agent.Compensation and BenefitsThe estimated salary for this role is around $60,000 annually. Our agency offers paid time off to help you maintain a healthy work-life balance.ResponsibilitiesManage customer inquiries and resolve issues in...