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Telecom Support Analyst Staff

2 months ago

Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

Job Summary:

Covenant Health, a leading healthcare network in East Tennessee, is seeking a skilled Telecom Support Analyst Staff to join our team. As a key member of our IT department, you will be responsible for installing, repairing, maintaining, and administering our telecommunications network. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality service to our customers.

Key Responsibilities:

• Serve as the primary point of contact for internal customers, other IT support groups, and vendors regarding telecom support issues.

• Evaluate user requests for new services, system outages, videoconferencing, and telecom issues, and provide solutions.

• Provide technical evaluations, information, training, and services to end-users.

• Plan, prioritize, and perform daily work, including emergency repair tickets, system back-ups, and monitoring telecom traffic and utilization.

• Maintain, research, and interpret vendor technical documentation and schematics.

• Provide technical evaluations, information, and services on IT projects when requested.

• Use PC-based and server-based systems to complete work tickets, diagnose problems, update configurations records, and administer multiple PBX's, Voice Mail systems, and Telemanagement system database with the allocation of available ports.

• Assist staff and senior-level employees with IT projects for facilities as requested. May serve as project lead where assigned. Assist in training of junior staff.

• Maintain site closets to meet structured cabling standards and equipment placement.

Requirements:

• Minimum of three (3) years of experience in telecommunications equipment and component installation, maintenance, and administration.

• Understanding of Enterprise Class PBX systems and working knowledge of PBX administration software.

• Previous experience with using spreadsheets, word processing, CAD, and other office automation software required.

• Demonstrated knowledge of call center systems and call routing configuration.

• Valid Tennessee driver's license Class D and state-mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.

What We Offer:

Covenant Health is a community-owned, not-for-profit healthcare system and the area's largest employer with over 11,000 employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.