Branch Operations Supervisor
2 weeks ago
JOB TITLE:
Branch Operations Supervisor
DEPARTMENT:
Administration
HOME LOCATION:
Remote
REPORTS DIRECTLY TO:
Chief Operations Officer
PAY TYPE:
$75k BASE + Commission Structure UP TO $75k
HOURS:
Monday - Friday, 7:00 AM to 5:00 PM
UNION JOB:
No
POSITION SUMMARY:
The Branch Operations Supervisor is responsible for overseeing the operational efficiency, appearance, and financial performance of multiple branch locations. This role encompasses the management of parts and service departments, ensuring optimal workflow and customer satisfaction.
The incumbent will represent and enhance the operational success of the organization by fostering customer loyalty and maximizing profitability across assigned branches.
This position requires extensive travel, with responsibilities performed at various branch locations or from a remote office.
KEY RESPONSIBILITIES:
1. **Customer Satisfaction:**
- Understand and anticipate customer needs to ensure satisfaction and address any service issues proactively.
2. **Collaboration:**
- Work closely with management and executive teams to ensure seamless service delivery and capitalize on profit opportunities.
3. **Team Management:**
- Provide guidance and support to team members, ensuring adherence to company policies and fostering a positive work environment.
4. **Training and Development:**
- Identify training needs and equip team members with the necessary tools for success and career growth.
5. **Operational Oversight:**
- Organize and delegate responsibilities to ensure efficient branch operations and maintain high standards of service.
6. **Financial Management:**
- Monitor accounts receivable to ensure timely payments and protect the financial interests of the company.
7. **Safety Compliance:**
- Enforce safety regulations and ensure that all safety equipment is available and utilized properly.
8. **Performance Monitoring:**
- Provide regular feedback to employees, recognizing achievements and encouraging professional development.
9. **Relationship Building:**
- Establish strong connections with manufacturers and industry partners to leverage resources effectively.
10. **Reporting and Analysis:**
- Utilize financial reports to assess performance and make informed decisions to drive profitability.
QUALIFICATIONS:
- High School diploma or equivalent; some college preferred.
- Minimum of five (5) years of supervisory experience in a related field.
- Proficient in Microsoft Office Suite and familiar with industry-specific software.
- Strong communication skills, both verbal and written.
- Ability to analyze financial reports and understand business metrics.
SKILLS AND COMPETENCIES:
- Knowledge of heavy equipment and components.
- Proven track record in customer satisfaction and team development.
- Self-motivated, detail-oriented, and capable of working independently.
- Ability to achieve departmental goals related to customer satisfaction and profitability.
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