Wellness Recovery Specialist

1 week ago


Ashburn, Virginia, United States iCRYO - One Loudoun Full time

iCRYO One Loudoun is a new Health and Wellness Center located in the area, specializing in Whole Body Cryotherapy, Red Light Therapy, Infrared Sauna, Body Sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the health and wellness industry.

Our ideal candidate should have a dynamic personality and a passion for overall wellness and recovery. They must be energetic and ready to assist guests upon arrival, ensuring exceptional guest service and a welcoming atmosphere.

The successful candidate will be responsible for assisting and educating guests in achieving their wellness goals through exceptional customer service, marketing efforts via social media, and attending community events. As part of our team, they will continue to educate themselves on our products and services, work collaboratively with colleagues, and maintain safety protocols within the center.

We are seeking a motivated individual who is action-oriented, customer-focused, ambitious, upbeat, confident, honest, detailed, and goal-driven. This person will work closely with the Center Manager and their team to identify and solve problems, set expectations, goals, and complete daily tasks with minimal supervision.

This role offers a competitive salary of $45,000 per year, plus commission opportunities, making it an attractive option for those looking to advance their careers in the health and wellness industry.

Required Skills and Qualifications:

  • Ability to work a minimum of 12-30 hours a week with a flexible schedule including evenings and weekends
  • Ability to comprehend and pass iCRYO designed service exams following initial training
  • Maintain good time management skills, good judgment, and ability to multitask
  • Display exceptional guest experience skills, handle and resolve guest issues to maintain guest loyalty
  • Understand the needs of the guest, ability to educate guests on services needed in a competent, efficient, and professional manner
  • Meet or exceed minimum productivity requirements set by the company, including sales goals
  • Maintain professional appearance and positive attitude
  • Maintain an environment of trust, communicate efficiently with managers and peers
  • Must be able to complete ongoing and continued education
  • Maintain a clean environment, uphold company standards


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