Call Center Supervisor

2 weeks ago


Woodway, Texas, United States Examination Management Services, Inc. Full time
Join Our Team as a Call Center Supervisor

Are you a motivated and results-driven leader looking for a new challenge? Do you have experience managing teams and driving process improvements?

We're seeking a Call Center Supervisor to join our Premier Solutions Division at EMSI. In this role, you'll be responsible for overseeing a team of production staff members who support the tele-interview process. You'll ensure that our customers receive exceptional service while meeting productivity targets.

What You'll Do:
- Supervise a team of production staff members to achieve performance goals
- Monitor and report on key metrics such as customer satisfaction and first-call resolution rates
- Develop and implement process improvements to increase efficiency and quality

What We Offer:
- Salary: $60,000 - $80,000 per year
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Collaborative and dynamic work environment with opportunities for growth and development

About EMSI
- EMSI is a leading provider of innovative solutions in the education industry, committed to delivering high-quality products and services that meet the evolving needs of our customers
- Our Premier Solutions Division offers cutting-edge technology and expertise in student outcomes measurement and education data analysis


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