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Retail Operations Leader

2 months ago

Washington, United States Munro Footwear Group Full time

Overview

As the Store Operations Executive, you will oversee the team at our retail location, emphasizing exceptional customer service, sales performance, and the development of a high-achieving workforce.

About Munro Footwear Group

Established in 1962, Munro Footwear Group has evolved from a small family business into one of Australia's premier retailers and wholesalers of footwear. With a commitment to quality and style, we offer a diverse range of brands that resonate with confident women seeking fashionable yet timeless footwear.

Your Role

In your capacity as the Store Operations Executive, you will be instrumental in elevating the store's performance. Your leadership will foster an outstanding customer experience, drive sales growth, and uphold operational excellence. Equipped with a state-of-the-art Point of Sale system, you will have the necessary tools to succeed.

Key Responsibilities

  • Deliver and sustain an exceptional level of customer service
  • Ensure visual merchandising standards and effective stock management
  • Manage staffing schedules and control labor costs
  • Inspire and motivate your team to meet store objectives
  • Provide coaching, development, and mentorship to your staff

Qualifications and Skills

  • A genuine passion for mentoring and developing team members
  • Strong organizational abilities with a knack for multitasking
  • Fostering a culture centered around customer service
  • Driving team performance and achieving targets
  • Enjoy a balanced work-life with no late-night trading
  • Receive a generous employee discount across all brands for you and your family
  • After a year with us, benefit from additional paid leave
  • Participate in our referral program and earn rewards

We value diversity and welcome individuals from various backgrounds and experiences. Our inclusive culture is what sets us apart and makes us successful.