Client Support Specialist

2 weeks ago

Palestine, Texas, United States Safe Harbor Full time
Job Summary

This role is responsible for providing direct services to survivors of domestic abuse and their children in the shelter. The ideal candidate will be able to create a welcoming environment and ensure trauma-informed practices are followed.

Key Responsibilities
  • Receives and processes intake calls from survivors and accepts clients into shelter.
  • Facilitates new clients through intake procedures, explains procedures of the household, prepares necessary documentation and photographs for client records.
  • Ensures that the basic needs of all clients in the shelter are met.
  • Maintains the client documentation and database for all incidents relating to clients by accurately entering data into a computer system in a timely and efficient manner.
  • Assists in maintaining a clean shelter and performs other household contributions as needed.
  • Assists in planning and executing client events, as well as other shelter projects.
  • Maintains annual victim service provider hours and attends training.
  • Provides coverage for shelter. Will be assigned a home-based location and asked to cover other locations as needed.
  • Ability to work independently and with limited supervision while applying established policies and procedures.
  • Demonstrates effective time management skills by prioritizing tasks and meeting deadlines.
  • Consistently exemplifies agency and team protocols, maintains professional boundaries, utilizes trauma-informed approaches, and practices compassionate accountability when interacting with both staff and clients.
  • Displays the maturity and flexibility that is necessary in a crisis-oriented environment.
  • Demonstrates interpersonal skills by effectively communicating, actively listening, and providing de-escalation and emotional regulation while maintaining healthy boundaries.
  • Demonstrates compassion and empathy while supporting clients experiencing a range of challenges, such as triggers, trauma symptoms, and various emotional, mental, or physical health concerns.
  • Demonstrates a proactive attitude, drive for self-improvement, ability to problem-solve effectively and willing to assist team-members when needed.
  • Works with team-mates and clients, to ensure the household is a family friendly, clean, peaceful and healing environment.
  • Performs other or similar agency duties as assigned by supervisor and/or other agency management personnel.
  • Attends meetings as required.
  • Enthusiastically supports and models the mission and vision of Safe Harbor to peers, clients, and the community.
  • $2 shift differential for 12am-8 am.
Requirements
  • High school diploma or equivalent required.
  • Must be physically capable to lift up to 50 lbs., navigate stairs and perform all tasks related to this position.
  • Maturity, flexibility, and interpersonal skills necessary to work in a crisis oriented, stressful environment is essential.
  • Bilingual skills preferred with consideration for additional compensation.

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