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Client Service Associate

2 months ago


Ocala, Florida, United States Ansafone Full time

Onsite Customer Service Representative

Job Category: Operations Requisition Number: ONSIT01161

Job Overview

As a vital member of our team, you will be responsible for delivering exceptional customer service to our clients.

We provide a competitive compensation package that includes:

  • Paid Time Off (PTO)
  • Medical, Vision, and Dental Insurance
  • 401K plan with company matching
  • Flexible Work Schedules
  • Employee Assistance Program

We seek candidates who possess the following qualities:

  • Ability to communicate professionally and courteously with clients, callers, and team members.
  • Experience in making outbound calls.
  • Capability to meet the physical demands of the role within the specified work environment.
  • Commitment to personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in customer support functions.
  • Adherence to confidentiality and security protocols regarding client information.
  • Compliance with call-handling guidelines and company quality standards.
  • Regular attendance and a proactive approach to responsibilities.
  • Willingness to work weekends, holidays, and additional shifts as required.
  • Ability to multitask and transition between tasks efficiently.
  • Completion of all required training sessions and attendance at mandatory team meetings.
  • Flexibility to perform other assigned duties.

Required Skills and Qualifications

  • Typing speed of at least 25-30 words per minute.
  • Strong attention to detail and accuracy.
  • Proficiency in using a computer, keyboard, and mouse.
  • Excellent attendance record.
  • Ability to read and comprehend basic written and verbal communication in English; bilingual skills are a plus.
  • Proximity to the office for orientation and training is necessary.
  • Successful completion of a post-offer background check is required.

Education and Experience

  • A high school diploma or GED is mandatory.
  • Previous experience in customer service is preferred.
  • Experience in a medical office setting is advantageous.

Equal Opportunity Employer

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected status.