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Client Service Associate
2 months ago
Onsite Customer Service Representative
Job Category: Operations Requisition Number: ONSIT01161
Job Overview
As a vital member of our team, you will be responsible for delivering exceptional customer service to our clients.
We provide a competitive compensation package that includes:
- Paid Time Off (PTO)
- Medical, Vision, and Dental Insurance
- 401K plan with company matching
- Flexible Work Schedules
- Employee Assistance Program
We seek candidates who possess the following qualities:
- Ability to communicate professionally and courteously with clients, callers, and team members.
- Experience in making outbound calls.
- Capability to meet the physical demands of the role within the specified work environment.
- Commitment to personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in customer support functions.
- Adherence to confidentiality and security protocols regarding client information.
- Compliance with call-handling guidelines and company quality standards.
- Regular attendance and a proactive approach to responsibilities.
- Willingness to work weekends, holidays, and additional shifts as required.
- Ability to multitask and transition between tasks efficiently.
- Completion of all required training sessions and attendance at mandatory team meetings.
- Flexibility to perform other assigned duties.
Required Skills and Qualifications
- Typing speed of at least 25-30 words per minute.
- Strong attention to detail and accuracy.
- Proficiency in using a computer, keyboard, and mouse.
- Excellent attendance record.
- Ability to read and comprehend basic written and verbal communication in English; bilingual skills are a plus.
- Proximity to the office for orientation and training is necessary.
- Successful completion of a post-offer background check is required.
Education and Experience
- A high school diploma or GED is mandatory.
- Previous experience in customer service is preferred.
- Experience in a medical office setting is advantageous.
Equal Opportunity Employer
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected status.