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Client Support Specialist

2 months ago

Bloomington, United States TEKsystems Full time

Join Our Team

We are seeking a dedicated Benefits Client Support Specialist to assist our clients in navigating their healthcare and pension plans.

Position Overview:

  • In this role, you will guide our client's plan participants through the processes of enrollment and updates regarding their benefits.
  • Your ability to connect with participants swiftly and respond with empathy and precision via various communication channels will be essential.
  • Adapting your communication style to suit diverse personalities, you will handle sensitive information with care, adhering to HIPAA and Data Privacy regulations, while clearly explaining intricate plan details.
  • By understanding our client's plan documents and tools, you will gather pertinent information to address immediate needs and anticipate future requirements.
  • It is vital to follow established company protocols, provide accurate information, and maintain comprehensive records of all interactions.

Required Qualifications:

  • Exceptional English communication skills, both verbal and written, particularly in a customer service environment, with a focus on grammatical accuracy.
  • Adept at quickly assessing client concerns and formulating effective solutions through analytical and problem-solving skills.
  • Ability to thrive in a structured setting, adhering to schedules, breaks, and operational protocols.
  • Strong attention to detail, capable of multitasking, and proficient in organizing work responsibilities.
  • Experience with Microsoft Office and skilled in managing multiple computer applications for simultaneous communication.
  • Ability to work independently in a self-motivated team atmosphere.
  • Comfortable in virtual work settings, including online training and communication with supervisors through chat.
  • Competent in understanding and executing both oral and written instructions.
  • Typing proficiency of 30 words per minute.
  • Prior experience in a customer service role is preferred.
  • A high school diploma or equivalent is required.

Work Schedule:

Monday to Friday (No Weekends) with flexible hours between 7:00 AM and 6:00 PM, potentially extending to 9:00 PM CST.

Compensation:

$ /hr

Experience Level:

  • 6 Months - 1 Year

Available Work Modes:

  • Onsite
  • Hybrid
  • Remote
About TEKsystems:

We are partners in transformation, helping clients realize their ideas and solutions to seize new opportunities. With a robust team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside progressive leaders to drive impactful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

We are an equal opportunity employer and welcome all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.