Client Support Technician

1 week ago


Bloomington, Indiana, United States Colony Brands Full time
Client Support Technician Internship

We are seeking highly motivated individuals to join our Employee Experience team as Client Support Technician Interns. This internship will provide hands-on experience in setting up, maintaining, and supporting corporate-owned client-level computer equipment installed and in use within our facilities.

Key Responsibilities:
  • Assist in setting up and maintaining client-level computer equipment
  • Support hardware and software troubleshooting
  • Manage support ticket requests via a centralized ticketing system
  • Document and mentor Help Desk procedures
  • Provide end-user support for mobile phones and tablets
  • Troubleshoot Citrix and SCCM clients
  • Support Microsoft E-Mail and Office applications
  • Assist with printer, copier, and audio-visual troubleshooting
  • Support Active Directory user accounts and permissions
Requirements:
  • Junior Senior standing or recent graduates
  • Cumulative GPA of 2.80 or higher
  • Solid understanding of Windows Operating Systems
  • Solid troubleshooting skills for client-level hardware
  • Strong communication skills, verbal and written
  • Experience with Microsoft Office and PowerShell

This internship is not eligible for remote work and requires on-site work in Monroe, WI. We do not offer immigration sponsorship for any position at this time.



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