Club Operations Manager
3 weeks ago
At Planet Fitness - The Core Group, we are seeking a highly motivated and experienced Club Manager to oversee the daily operations of our fitness center. As a key member of our team, you will be responsible for ensuring an exceptional member experience while driving business growth and profitability.
Key Responsibilities:- Lead a high-performing team of employees, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Create a welcoming atmosphere for members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
- Manage staff scheduling, payroll, and employee relations, including training, coaching, and disciplinary actions.
- Oversee front desk activities, including phone answering, member check-ins, new member sign-ups, and tour facilitation.
- Ensure the cleanliness and maintenance of the facility, including equipment repair and safety protocols.
- Develop and implement marketing strategies to drive membership growth and retention.
- Authorize expenditures, manage daily bank deposits, and prepare HR-related forms.
- Track statistics and reports, providing insights to drive business decisions.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as an Assistant Manager at Planet Fitness or a similar organization.
- Exceptional leadership, diplomacy, and listening skills.
- Basic computer proficiency, including Microsoft Suite.
- Hard working, enthusiastic, and energetic individual with strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
As a valued member of our team, you will enjoy a range of benefits, including a free Black Card membership after 90 days of employment, access to medical, dental, and vision insurance, flexible spending accounts, 401(k) with company contribution, paid vacation time, and additional ancillary benefits.
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Retail Warehouse Senior Shift Leader
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Retail Warehouse Senior Shift Supervisor
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