Club Operations Manager

3 weeks ago


Issaquah, Washington, United States Planet Fitness - The Core Group Full time
Job Title: Club Manager

At Planet Fitness - The Core Group, we are seeking a highly motivated and experienced Club Manager to oversee the daily operations of our fitness center. As a key member of our team, you will be responsible for ensuring an exceptional member experience while driving business growth and profitability.

Key Responsibilities:
  • Lead a high-performing team of employees, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create a welcoming atmosphere for members, prospective members, and guests, ensuring staff adheres to superior customer service guidelines.
  • Manage staff scheduling, payroll, and employee relations, including training, coaching, and disciplinary actions.
  • Oversee front desk activities, including phone answering, member check-ins, new member sign-ups, and tour facilitation.
  • Ensure the cleanliness and maintenance of the facility, including equipment repair and safety protocols.
  • Develop and implement marketing strategies to drive membership growth and retention.
  • Authorize expenditures, manage daily bank deposits, and prepare HR-related forms.
  • Track statistics and reports, providing insights to drive business decisions.
Requirements:
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness or a similar organization.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency, including Microsoft Suite.
  • Hard working, enthusiastic, and energetic individual with strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits:

As a valued member of our team, you will enjoy a range of benefits, including a free Black Card membership after 90 days of employment, access to medical, dental, and vision insurance, flexible spending accounts, 401(k) with company contribution, paid vacation time, and additional ancillary benefits.



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