Unified Communications and Collaboration Specialist

2 weeks ago


Ann Arbor, Michigan, United States US Tech Solutions Full time
Job Title: Unified Communications and Collaboration Specialist

US Tech Solutions is seeking a highly skilled Unified Communications and Collaboration Specialist to join our team. As a key member of our staff augmentation firm, you will be responsible for designing, implementing, and maintaining unified communications solutions for our clients.

Key Responsibilities:
  • Design and plan unified communications solutions based on organizational needs, ensuring scalability, security, and performance.
  • Deploy and configure unified communications systems, including VoIP, video conferencing, instant messaging, and collaboration tools.
  • Monitor and maintain the health and performance of unified communications infrastructure, troubleshoot issues, and perform regular updates and patches.
  • Integrate unified communications systems with other IT components, such as network infrastructure, Active Directory, and cloud services.
  • Implement security measures to protect communication channels, data, and endpoints, and ensure compliance with security standards and regulations.
  • Provide technical support to end-users, resolve communication-related issues, and offer training when necessary.
  • Create and maintain documentation for unified communications systems, including configurations, procedures, and best practices.
Requirements:
  • 5+ years' experience with Unified communications solutions
  • Deploy and configure unified communications systems, including VoIP, video conferencing, instant messaging, and collaboration tools.
  • Create and maintain documentation for unified communications systems, including configurations, procedures, and best practices.
  • Analyze usage patterns and plan for capacity upgrades to meet future communication needs.
  • Develop and maintain disaster recovery plans and procedures to ensure business continuity in case of system failures.
Skills:
  • Design and Architecture
  • Implementation & Maintenance
  • User Support & Documentation
  • Disaster Recovery / BCP
  • Vendor Management & Capacity Planning
Education:

An AA degree, military technical training or their equivalent vocational training is required.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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