Night Auditor Role
5 days ago
Job Overview:
The Night Auditor is responsible for accurately processing all financial transactions, managing front desk operations, and providing exceptional customer service to guests during evening hours. This role requires attention to detail, excellent communication skills, and the ability to work independently.
Responsibilities:
- Process all cash and credit card transactions accurately and efficiently.
- Manage front desk operations, including checking guests in and out, issuing room keys, and answering phones.
- Provide information and assistance to guests, including room locations, hotel services, and local attractions.
- Upsell rooms and amenities to maximize hotel revenue.
- Issue, control, and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints and make service recovery gestures to ensure total guest satisfaction.
Qualifications:
- 1-2 years of customer service experience.
- Ability to stand for 8 hours.
- Basic knowledge of computers and software, including the ability to use email, word processing, spreadsheet software, and hotel management systems.
Estimated Salary:$50,000 - $60,000 per year, depending on experience and qualifications.
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