Client Relations Coordinator

1 month ago


Bernalillo, New Mexico, United States Sandoval County, NM Full time
Salary: $17, $19,968.00 Annually

Location: Bernalillo, NM

Job Type: Unclassified PRN/Casual

Division: Clerk's/Bureau of Elections Office

Department: Bureau of Elections Office

General Purpose

Under close supervision, this role involves performing designated support tasks to deliver information and services to external clients within a high-traffic customer service environment. Responsibilities include providing general clerical assistance at service counters or via telephone, offering the public clear explanations and interpretations of policies and procedures, and assisting with various forms. The position also entails maintaining routine accounts or logs related to the assigned area, operating office equipment, and completing other duties as required.

Minimum Qualifications

• High School Diploma/GED Certificate from an accredited institution and three (3) months of basic clerical support and bookkeeping experience that includes data processing and exposure to customer service functions.
Other Requirements

• Valid New Mexico Drivers License

Essential Job Functions

In the assigned area:
  • Greet and assist visitors, responding to inquiries and providing information regarding requirements related to County and State policies and procedures.
  • Utilize various office equipment including copy machines, calculators, computers, scanners, and facsimile machines.
  • Guide individuals to appropriate locations, take messages, and refer them to other staff as necessary.
  • Create and maintain records, ensuring data accuracy and completeness; register participants for programs and/or permits.
  • Access and update automated applications or utilize various computer applications to assist individuals in completing applications and forms.
  • Compile and update files, statistical logs, and documents with current information; perform basic research to verify information.
  • May schedule appointments, process daily mail, and maintain records and files, ensuring compliance with County, State, and Federal guidelines.
  • Perform additional job-related duties as assigned.
When assigned to the Assessor's Office:
  • Review and process a variety of documents to ensure accuracy and compliance; verify legal documents against maps.
  • Handle property tax exemption applications and consult with external entities to confirm property information.
When assigned to the BOE Office:
  • Manage phone inquiries, providing information on various elections and directing calls to appropriate departments.
  • Operate election-related equipment and assist in the election process.
When assigned to the Clerk's Office:
  • Assist in searching and obtaining records for the public; execute public record requests.
  • Conduct cash handling transactions and ensure accuracy in financial dealings.


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