Animal Hospital Customer Service Representative

5 days ago


Buford, Georgia, United States Sugar Hill Animal Hospital Full time

At Sugar Hill Animal Hospital, we're seeking a dedicated and compassionate Veterinary Receptionist to join our team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for providing exceptional customer service.

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Job Summary:

The ideal candidate will have at least one year of experience as a Customer Service Representative and possess excellent communication, sales, and multitasking skills. They will be responsible for managing multiple phone lines, scheduling appointments, greeting clients, processing payments, and maintaining the reception area.

About Us:

Sugar Hill Animal Hospital is a busy small animal exclusive clinic with a state-of-the-art facility and a great work atmosphere. We offer competitive compensation and benefits packages, including medical, dental, and vision coverage, 401K plan with company match, and more.

Responsibilities:

  • Maintain and uphold the Core Values and Mission Statement of MVP
  • Greet clients and pets by name with a smile and a positive attitude
  • Answer phones promptly and professionally using a multi-line phone system
  • Schedule appointments and surgeries according to hospital guidelines
  • Note in medical records details discussed during client conversations
  • Enter accurate charges and explain invoices to clients
  • Collect payment when services are rendered
  • Verify eligibility of clients with charge accounts
  • Fill prescriptions refill forms and provide routine administration instructions
  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items

Requirements:

  • Demonstrated commitment to MVP core values
  • Computer knowledge required, including keyboarding and use of communication tools (email/internet)
  • Working knowledge of veterinary terminology
  • Excellent spelling and grammar
  • Ability to handle varied and sometimes difficult situations
  • Ability to display tact and respect with clients and team members
  • Must feel and express a genuine liking for animals and their owners

Salary: $15 - $17 per hour, depending on experience

Location: Sugar Hill Animal Hospital



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