Matson Navigation Company, Inc NSE Support Specialist
6 days ago
This position at Matson Navigation Company, Inc is responsible for maintenance and technical support of the Nautical Systems Enterprise (NSE) vessel management software application from ABS Wavesight.
The ideal candidate will possess knowledge in Crewing and Payroll, Maintenance and Purchasing, Replication, General Data and System Administration modules.
This individual will oversee minor/major NSE upgrades, including software upgrades, patches, and hot fixes, as well as troubleshoot and resolve replication issues between NSE central and ships in a timely manner.
The successful candidate will work with office and shipboard users, as well as the software provider ABS Wavesight, to analyze and resolve technical issues.
Additionally, this individual will provide technical solutions to business requirements and make enhancements, including reporting solutions.
- Understand support issues and provide timely solutions to ensure business continuity.
- Effectively coordinate with multiple business teams to analyze and understand business problems/requirements.
- Translate customer requirements into technical documents and implement solutions.
- Coordinate with technical teams on application interfaces and support the interfaces.
- Enforce best practices and deliver high-quality products.
- Implement security and data protection measures to ensure compliance with industry and regulatory standards.
- Troubleshoot and debug software components quickly in support of hotfix demands.
- Assist with overseeing NSE-related special projects.
- Assist with NSE data warehouse queries and reporting requests.
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