Client Services Representative

3 weeks ago

Detroit, Michigan, United States Lexitas Full time
Job Summary

The Client Services Specialist is a key member of our team, responsible for delivering exceptional client experiences through timely and accurate data entry, email correspondence, and onboarding of new clients into our systems.

Key Responsibilities
  • Manage data entry requirements, including entering notices, new attorneys/firms, resources, locations, and client preferences.
  • Provide hyper-responsive replies to client emails and accurately capture job details, including direct/specific billing details, preferred service and product requirements, and additional parties associated with cases or jobs.
  • Assist with coordinating and scheduling locations for deposition services, monitor resource backlogs, and update job status notes.
  • Support the sales team by providing information on new leads and potential client concerns.
  • Correct and modify inaccurate information as requested, and run, monitor, and distribute reports on job execution for clients.
  • Ensure accurate billing and send reports to management for approval of specific, outlying jobs.
  • Participate in on-call duty after hours and on weekends, and safeguard confidentiality of medical records and comply with all local, state, and federal laws pertaining to medical records.
Requirements
  • High school diploma or equivalent required; legal terminology preferred but not required.
  • A minimum of 1-year experience in the litigation service or customer service fields.
  • Strong attention to detail, efficient, and highly organized, with the ability to adjust to changing priorities.
  • Able to quickly and accurately type and enter data, with knowledge of touch-typing systems preferred.
  • Excellent written and verbal communication skills, with the ability to work with deadlines and under pressure.
  • Familiarity with deposition notices a plus, and a flexible schedule with occasional overtime required.
What We Offer

Lexitas is an EOE Employer/Vet/Disabled, and we prohibit discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.

We offer a competitive hourly rate of $17.00 - $19.00, and a positive work environment that values SPIRIT.

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