Director of Patient Experience

3 weeks ago


El Paso, Texas, United States All Med Search Full time
Director of Patient Experience - Join All Med Search in this exciting opportunity to lead the Patient Access department in delivering exceptional patient care. Key responsibilities include:
  • Leading the daily operations of all Patient Access functions.
  • Serving as the liaison between the Shared Service Center (SSC) and the facility.
  • Providing guidance to PTAC staff on monthly metric goals and their impact on the department.
  • Handling escalated patient and physician concerns to ensure high satisfaction levels.
  • Collaborating with non-PTAC department leaders to provide training opportunities for new co-workers.
  • Informing the Patient Access Director of significant issues in the Patient Access area.
  • Implementing quality review measurements and informing relevant departments of any Registration process or workflow changes.
  • Determining trends in operational performance and identifying process improvement opportunities.

The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience, including 2 years in a healthcare management role or successful completion of the Parallon Manager Trainee Program. We offer an estimated salary of $90,000 - $110,000 per year, relocation assistance, a 20% annual performance incentive, and a fee split per contract.

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