Home Warranty Resolution Specialist

2 weeks ago


McDonough, Georgia, United States Century Communities Full time

At Century Communities, we strive to create thriving neighborhoods with lasting livability and sustainable homes. As a Home Warranty Resolution Specialist, you will play a vital role in ensuring our customers have a positive homebuying experience.

We are seeking an experienced professional to manage customer service and warranty issues for our homebuyers. The successful candidate will work closely with our teams to resolve customer concerns, maintain a professional image, and provide exceptional communication skills.

The ideal candidate will have outstanding customer service skills, excellent communication abilities, and the ability to stay calm under stressful circumstances. They will also be proficient in Microsoft applications (Excel, PowerPoint, Word) and have experience in the construction or homebuilding industry, preferably with 2+ years of related experience and in residential customer service/home warranty.

In this role, you will be responsible for managing all activities involving homeowners, prospective buyers, trades, and division staffing. You will remain in compliance with company policies and procedures, resolve customer issues with appropriate team members and trade partners, and accept full responsibility for each homeowner within assigned projects.

Your salary will be approximately $65,000-$85,000 per year, depending on your experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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