Food and Beverage Service Expert

3 weeks ago


Los Angeles, California, United States Journal Hotels Full time
Job Overview:

The Banquet Server plays a critical role in providing exceptional service to our guests. With a focus on delivering outstanding customer experiences, this position requires attention to detail, strong communication skills, and a passion for hospitality.

About the Position:

This is a full-time opportunity with a flexible schedule, including weekdays, weekends, holidays, and nights. As a Banquet Server, you will be responsible for delivering exceptional service to our guests, ensuring a memorable dining experience.

Responsibilities:

  1. Deliver exceptional customer service, ensuring a seamless dining experience.
  2. Assist with setup and breakdown of tables, linens, chairs, and necessary items for full-service events.
  3. Develop and maintain knowledge of food and beverage menus, brand selections, prices, and garnishes.
  4. Communicate effectively with the kitchen regarding menu questions, wait times, re-cook orders, and product availability.
  5. Maintain a clean and organized work environment, adhering to hotel standards.
  6. Accurately record and enter food and beverage items into MICROS/POS System when required.
  7. Maintain appearance and uniform standards, adhering to hotel policies.
  8. Develop and maintain positive relationships with colleagues and supervisors.
  9. Resolve guest service issues promptly and professionally.

Requirements:

  • A minimum of three to six months of related experience and/or training, or equivalent combination of education and experience.
  • Prior hospitality industry experience preferred.
  • A valid California Food Handler Card.

Work Environment:

This role involves working in a fast-paced environment with frequent interactions with guests, colleagues, and supervisors. The physical demands of this position include standing, sitting, and walking for extended periods, lifting up to 50 pounds, and using hands to finger, handle, or feel objects.



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