Customer Service Supervisor

3 weeks ago


Houston, Texas, United States Eco-Life Employment Group Full time

**About the Role:**

Eco-Life Employment Group is seeking an experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for supervising the implementation, monitoring, and evaluation of assigned training staff along with new and existing Customer Service Representatives.

The ideal candidate will have a strong background in leadership, facilitation, and problem-solving skills to ensure effective and efficient employee training. Additionally, you should possess excellent coaching, motivating, practical judgment skills, and excellent communication (written and verbal) and interpersonal skills.

**Responsibilities:**

  • Supervise the implementation, monitoring, and evaluation of assigned training staff
  • Train new and existing Customer Service Representatives on specific issues or initiatives
  • Develop and deliver training and development materials for the Customer Service Section
  • Prepare and deliver performance reviews, provide ongoing coaching and feedback, approve time off requests, and monitor daily time and attendance

**Requirements:**

  • High School diploma or G.E.D. equivalent required from accredited institution
  • Two years of experience in Customer Service/Relations, public comment, or call center environment
  • Minimum three (3) years' previous relevant leadership or supervisory experience required

**Salary:** $65,000 - $90,000 per year

**Benefits:**

  • A comprehensive benefits package, including health insurance, 401(k), and paid time off


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