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Medical Supervisor

1 month ago

Rosemary Beach FL, United States EBSCO Industries, Inc. Full time
Job Summary

We are seeking a highly skilled Guest Services Supervisor to join our team at Alys Beach. As a key member of our operations team, you will be responsible for supervising and supporting the Rental and Amenity Access programs, ensuring exceptional guest experiences and driving revenue growth.

Key Responsibilities
  • Assist the Director of Owner and Guest Services and Guest Services Manager in supervising and supporting the Rental and Amenity Access programs.
  • Implement and maintain a service and management philosophy that guides staff in delivering maximum, personalized guest service.
  • Respond to guest comments verbally and in writing to ensure proper attention to follow-up of all inquiries.
  • Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenue, and reducing costs.
  • Support Alys Beach Resort philosophy toward employee development and morale, and help institute programs to ensure the effectiveness and promotion of this philosophy within Guest Services.
  • Assist in developing, training, measuring, and monitoring of all Alys Beach standards and operating procedures that relate to Guest Services and Property Management.
  • Help monitor and analyze the payroll and expenses for Guest Services to ensure maximum effectiveness while realizing full profit potential.
  • Perform other tasks as assigned by the Director of Owner and Guest Services, the Guest Services Manager, and other Senior Leadership at Alys Beach.
Requirements
  • Minimum of 1-2 years supervisory experience in a hotel front office setting.
  • Experience with Microsoft Excel, Word, Outlook, and other hospitality-related systems.
  • Able to work any day of the week, including nights, weekends, and holidays as necessary.
  • Supporting Guest Services and Amenity Access employees by being visible and present at all times.
  • Assist with training Guest Services and Amenity Access employees in Alys Beach standards and operating procedures.
What We Offer

Alys Beach offers an industry-leading compensation plan, medical/dental/vision benefit plans beginning on day one, and a commitment to employee development and morale.