Guest Experience Specialist
4 weeks ago
Salary: $50,000 - $65,000 per year, depending on experience
Responsibilities:
- Oversee front desk operations, including check-in and check-out procedures
- Provide exceptional guest service, responding to inquiries and resolving issues promptly and professionally
- Manage cash transactions and maintain accurate records, including handling deposits and payments
- Provide local information and recommendations to enhance the guest experience, including dining and activity suggestions
- Address guest complaints and concerns in a fair and empathetic manner
Requirements:
- One year of experience in a front desk role or similar position
- Excellent customer service skills and a warm, welcoming demeanor
- Strong communication and organizational abilities, with attention to detail
- Ability to handle financial transactions accurately and efficiently
- Knowledge of property management systems and technology
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