Guest Experience Specialist

4 weeks ago


Woodstock, Vermont, United States Imprint Hospitality Full time
Job Description: As a Front Desk Agent with Imprint Hospitality, you will play a critical role in delivering exceptional guest experiences at our hotel in Woodstock, Vermont. You will be responsible for managing front desk operations, ensuring a positive customer experience, and maintaining high standards of safety and cleanliness. This is an excellent opportunity for someone who is passionate about delivering outstanding service and has a strong commitment to excellence.

Salary: $50,000 - $65,000 per year, depending on experience

Responsibilities:
  • Oversee front desk operations, including check-in and check-out procedures
  • Provide exceptional guest service, responding to inquiries and resolving issues promptly and professionally
  • Manage cash transactions and maintain accurate records, including handling deposits and payments
  • Provide local information and recommendations to enhance the guest experience, including dining and activity suggestions
  • Address guest complaints and concerns in a fair and empathetic manner


Requirements:
  • One year of experience in a front desk role or similar position
  • Excellent customer service skills and a warm, welcoming demeanor
  • Strong communication and organizational abilities, with attention to detail
  • Ability to handle financial transactions accurately and efficiently
  • Knowledge of property management systems and technology


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