Customer Service Representative

1 week ago


Woodstock, Vermont, United States Imprint Hospitality Full time
Job Title: Customer Service Representative

About the Job: We are seeking a dedicated and friendly Front Desk Agent to provide exceptional guest experiences at our hotel in Woodstock, Vermont. As a key member of our team, you will be responsible for overseeing front desk operations, ensuring a positive customer experience, and maintaining high standards of safety and cleanliness.

Salary: $40,000 - $55,000 per year, depending on experience

Key Responsibilities:
  • Greet and assist guests with check-in/check-out procedures
  • Handle reservations and inquiries in a timely and efficient manner
  • Manage cash transactions and maintain accurate records
  • Provide local information and recommendations to enhance the guest experience
  • Address guest complaints promptly and professionally
  • Ensure safety and cleanliness of public areas, including the front desk and lobby
  • Train and supervise front desk staff as needed


Qualifications:
  • Excellent customer service skills and a warm, welcoming demeanor
  • Strong communication and organizational abilities, with attention to detail
  • Ability to handle financial transactions accurately and efficiently
  • Experience in hospitality or a related field is preferred, but not required


About Imprint Hospitality: We are a full-service hotel and restaurant management company specializing in lifestyle and boutique properties. Our core values include leaving a positive imprint, caring and doing what is right, using expertise to drive continuous improvement, enjoying what we do, who we do it with, and who we do it for, encouraging balance and flexibility, and having fun. If you share these values and are passionate about delivering exceptional guest experiences, we encourage you to apply.

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