Project Manager
1 week ago
At ServiceMaster Restoration By Quality First - GA, we are seeking a highly skilled Project Manager to join our team. As a Project Manager, you will be responsible for leading our production activities in the field, making decisions that impact the success of the assignment. Your primary goal will be to ensure the completion of drying, demolition, and various restoration activities on commercial and residential restoration jobs. You will be responsible for preparing and reviewing documentation, including notes, photos, and documents, according to company policies and procedures. Additionally, you will explain processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job, and assist the Estimator or create estimates in Xactimate utilizing the program guidelines and IICRC standards. You will need to have a basic construction background, including a basic understanding of building materials, flooring, and other materials affected by wind, water, fire, smoke, and other property damage causes. You will make a difference here by helping clients solve their needs, helping our company grow and prosper.
Key Responsibilities- Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
- Completes assigned jobs according to company processes, maintains quality control within the budget of each job
- May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
- Maintains records of personnel and resources used on projects and communicates all billable events to others.
- May be responsible for creation of estimates in applicable software
- Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
- Document / review loss with clear and descriptive job photos and upload into operating system/software
- May write mitigation and reconstruction estimates using Xactimate
- Communicates conversations and key information on the job using the notes feature in required software
- Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
- Explains drying process and next steps to resolution in person to customers using printed materials as a guide
- Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
- May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
- May train new technicians or key operational team members
- High school graduate or equivalent, college degree preferred.
- Strong knowledge of insurance restoration and or construction industry
- Valid Driver's License and satisfactory driving record
- Able to work independently or work with/lead a team
- Exhibit professionalism, maturity, and the willingness to serve the customer
- Experience managing teams of 2 or more
- Experience with entering data using a tablet or mobile phone
- Strong verbal and written and communication skills
- Strong problem solving and customer service skills
- Must be able to prioritize activities and meet deadlines
- Working on-call schedule is required
- Certifications required:
- ASD Applied Structural Drying Technician
- FSRT Fire & Smoke Restoration Technician
- OCT Odor Control Technician
- WRT Water Damage Restoration Technician
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