Senior Member Center Manager

3 weeks ago


Spring Valley, Nevada, United States TDECU Full time
Job Summary:

As a Senior Member Center Manager at TDECU, you will be responsible for leading and developing a team of employees to deliver a positive member experience in the branch. This includes monitoring service standards, resolving concerns, and promoting operational excellence.

Key Responsibilities:

• Ensure a positive member experience by leading and developing employees.
• Monitor service standards and resolve concerns.
• Promote operational excellence by adhering to audit/compliance schedules and minimizing loss.
• Engage frontline talent to put forth their best effort every day.
• Responsible for the overall growth of members and deepening existing member relationships.
• Partner with other lines of business to provide a holistic solution for members' financial needs.

Requirements:

• Leadership and development skills to lead a team of employees.
• Strong communication and problem-solving skills to resolve member concerns.
• Ability to promote operational excellence and minimize loss.
• Strong business acumen to drive growth and deepen member relationships.
• Ability to partner with other lines of business to provide a holistic solution.

Work Environment:

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law.

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