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Customer Service Representative

2 months ago

Saint Helens, Oregon, United States Wauna Credit Union Full time
{"title": "Member Service Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Wauna Credit Union. As a key member of our lobby team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their concerns in a timely and professional manner.

Key Responsibilities
  • Provide "hip-to-hip" service to members, using The Member Advantage sales and service principles to greet and serve members in a consultative manner.
  • Assist members with transactions, questions, and account-related issues, escalating concerns to the appropriate supervisor or department as needed.
  • Refer products and services to members to contribute to the attainment of CU goals, while consistently providing a positive and personalized experience.
  • Work collaboratively with other team members to ensure seamless service delivery and achieve business objectives.
What We Offer

At Wauna Credit Union, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Member Service Representative, you will enjoy a range of benefits, including:

  • A competitive salary and incentives package.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as life and disability insurance.
  • A 401(k) retirement plan with employer matching.
  • Discounted Credit Union products and services.
  • Flexible spending accounts for medical and child care expenses.
  • Free parking at all branch locations.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A strong customer service focus and ability to work in a fast-paced environment.
  • Basic math skills and ability to handle cash and operate a cash register.
  • A high school diploma or equivalent.
Why Join Us?

At Wauna Credit Union, we are proud to be a learning organization that values the growth and development of our employees. As a Member Service Representative, you will have opportunities to:

  • Participate in ongoing coaching and training in every position.
  • Develop your skills and knowledge through online education programs and internal training.
  • Take advantage of internal promotion and transfer opportunities throughout the Credit Union.
  • Join a variety of volunteer committees and contribute to the success of our organization.

We are an equal opportunity employer and welcome applications from diverse candidates. Pre-employment drug test and background check required.", "lang_code": "en"}