Behavioral Health Case Manager III

17 hours ago


Wilmington, Delaware, United States DelDOT Full time

Job Summary

A Behavioral Health Case Manager III plays a critical role in leading and overseeing case management and eligibility determination work in a behavioral health or institutional setting. This position assists individuals with developmental disabilities, physical or mental illness, or those struggling with addiction in meeting their personal, social, health, emotional, or financial needs and achieving personal independence compatible with generally accepted norms.

Key Responsibilities

  • Oversee the operation of a case management unit, assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction.
  • Refer or assign cases to the appropriate unit or staff for effective service delivery, ensuring quality of services provided by staff.
  • Provide consultation to staff to enable them to intervene in crisis situations or directly handle explosive situations.
  • Assist in analyzing operations, making recommendations to improve division/department policy and procedures.
  • Maintain a caseload, providing guidance and related information to clients and families, interviewing clients, family members, or persons deemed necessary to obtain the most complete case history possible.
  • Participate as a member of a multi-disciplinary team to formulate or evaluate treatment plans.
  • Prepare narrative statistical and court reports, as necessary, and may prepare application forms for benefits or services.
  • Provide consultative services to state and private agencies and may participate in community projects.
  • Supervise two or more merit full-time positions, performing planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
  • Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
  • Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

Requirements

  • Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.
  • Three years' experience in case management, including assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
  • Three years' experience in providing clinical treatment, counseling, or determining eligibility for services or benefits as part of a treatment team.
  • Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
  • Six months' experience in narrative report writing.


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