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Solutions Architect for Enterprise Programs

4 weeks ago

Brockton, Massachusetts, United States Genesys Full time

About the Role

As a Solutions Architect for Enterprise Programs, you will be responsible for leading strategic initiatives and driving enterprise-wide program strategy and execution at Genesys.

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through our AI-powered Experience Orchestration platform, we deliver the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

The Job Description

This role demands exceptional leadership skills in orchestrating multiple programs across different SaaS focus areas while ensuring alignment with strategic business objectives. You will collaborate directly with C-suite executives to shape and drive enterprise-wide initiatives, acting as the connective tissue between various organizational functions.

Key Responsibilities

  • Strategic Program Leadership
  • Drive enterprise-wide program strategy and execution.
  • Partner with C-suite executives to define program objectives and success criteria.
  • Oversee portfolio of strategic programs across multiple SaaS domains.
  • Establish program governance frameworks and methodologies.
  • Lead organizational change management initiatives.
  • Direct cross-functional teams across global operations.

Program Excellence

  • Orchestrate complex program lifecycles from inception to delivery.
  • Define and track key performance indicators and success metrics.
  • Manage program dependencies, risks, and resource allocation.
  • Implement best practices for program management and delivery.
  • Drive continuous improvement in program execution.
  • Establish scalable program management processes.

Stakeholder Management

  • Build and maintain C-level executive relationships.
  • Lead engagement with cross-functional leadership teams.
  • Navigate complex organizational dynamics.
  • Drive consensus across diverse stakeholder groups.
  • Facilitate strategic decision-making processes.
  • Manage executive communication and reporting.

Operational Oversight

  • Monitor and optimize program performance metrics.
  • Identify and address operational gaps and inefficiencies.
  • Drive process standardization and improvement.
  • Coordinate cross-functional resource allocation.
  • Ensure alignment between program execution and business objectives.
  • Implement scalable program management frameworks.

Innovation and Transformation

  • Lead strategic transformation initiatives.
  • Drive adoption of new methodologies and best practices.
  • Identify opportunities for process automation and optimization.
  • Guide teams through technological and operational changes.
  • Develop innovative solutions to complex program challenges.

Qualifications and Requirements

Required Experience

  • 8+ years of program/project management experience in global, matrix organizations.
  • Proven track record leading enterprise-wide strategic initiatives.
  • Experience managing multiple complex programs simultaneously.
  • History of successful collaboration with C-level executives.
  • Demonstrated success in organizational transformation.

Technical Expertise

  • Deep understanding of SaaS product lifecycles.
  • Expert knowledge of Microsoft Project, Word, Excel, and PowerPoint.
  • Strong familiarity with Atlassian suite (Jira, Confluence).
  • Experience with program management tools and methodologies.
  • Understanding of process improvement frameworks.

Leadership Capabilities

  • Strategic thinking and executive presence.
  • Strong negotiation and influence skills.
  • Cross-cultural team leadership.
  • Exceptional stakeholder management.
  • Outstanding written and verbal communication.
  • Ability to operate effectively across time zones and cultures.

Salary and Benefits

This role offers a market-competitive salary range of $134,100 - $263,200 annually, depending on experience and qualifications. Additionally, you can expect a comprehensive benefits package, including medical, dental, and vision insurance, flexible work schedules, and career growth opportunities.