Digital Transformation Lead
3 days ago
The starting hourly range for this role is HOURLY 80 TO 83. This position is eligible for company benefits that include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Job Description
We are seeking a Business Analysis-Process Consultant to join our team in Sacramento, California (US-CA), United States (US). As a member of our team, you will be responsible for leading customer experience initiatives and developing programs to enhance customer satisfaction. You will work closely with our clients to understand their needs and develop solutions that meet their requirements.
Responsibilities
• Lead customer experience initiatives and develop programs to enhance customer satisfaction
• Collaborate with clients to understand their needs and develop solutions that meet their requirements
• Develop and maintain business process models and designs
• Analyze data to inform business decisions and drive process improvements
Requirements
• Four years of FTE experience in business process modeling/mapping, authoring service design, and developing customer experience programs
• Bachelor's degree
• Four years of FTE experience supporting a multi-tier service desk
• Four years of FTE experience using business intelligence tools such as Power BI or equivalent
About NTT DATA
NTT DATA Group Corporation is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
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