Multilingual Customer Service Associate

1 week ago


Oswego, Illinois, United States HireFinder Full time
Job Overview

HireFinder seeks a dedicated Bilingual Customer Support Specialist to deliver exceptional service to our diverse customer base.

About the Role

This is a full-time position that requires fluency in both English and Spanish. The ideal candidate will be responsible for providing accurate information about products and services, handling customer inquiries and complaints, and resolving issues efficiently and professionally.

Key Responsibilities:
  • Provide multilingual support via phone, email, and chat.
  • Offer product and service information to customers.
  • Address customer concerns promptly and professionally.
  • Update customer records with accurate account information.
  • Collaborate with other departments to ensure excellent customer service.
Qualifications:
  • Fluency in English and Spanish (both written and spoken).
  • Previous customer service experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in using customer service software and Microsoft Office Suite.
Compensation:

The estimated salary for this role is $55,000 - $65,000 per year, depending on location and experience.



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