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Customer Service Representative
2 months ago
Financial Staffing Resources, Ltd. is a premier recruitment firm specializing in the credit union sector. Our dedicated team possesses a deep understanding of the unique culture and expectations within this industry, allowing us to effectively align talented individuals with the needs of our clients, ranging from entry-level positions to executive roles.
Position SummaryA credit union located in a bustling urban area is seeking a TELLER to deliver exceptional, prompt, and precise service both in-person and over the phone. This role also involves supporting the Call Center by ensuring timely responses to member inquiries. The successful candidate will collaborate with various departments and undertake additional responsibilities as directed by their supervisor.
Key Responsibilities:- Conducts teller transactions at the service counter
- Processes teller transactions for incoming correspondence
- Handles phone inquiries
- Assists the Call Center Supervisor with the reconciliation of Branch ATM and cash vault
- Orders necessary supplies in the absence of the Call Center Supervisor
- Facilitates member requests such as address updates and account modifications
- Manages ticket inventory
- Processes requests for Visa Check Cards and maintenance
- Handles check orders and reorders for members
- Sends overdraft notifications to members
- Processes ACH and check stop payment requests
- Completes ACH origination documentation
- Provides backup support to staff at other branches as required
- Undertakes any other tasks assigned by supervisors
Minimum of one year of relevant experience is required.
Compensation and Benefits:- Hourly Rate: $14
- Comprehensive medical and dental insurance at no cost for employees. Long-term disability coverage provided at no cost. 401K matching and annual bonus opportunities available.
Are You Ready to Make an Impact?
If you are eager to embrace this rewarding opportunity and contribute to the success of our retail operations, we encourage you to consider this position within the credit union sector.