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Patient Appointment Coordinator

2 months ago

Woonsocket, Rhode Island, United States Medical Slim Clinic of RI Full time
Job Overview

We are looking for a *** Patient Appointment Coordinator - Medical Clinic *** to facilitate customer interactions. This role involves assisting clients by delivering information about our services and addressing any inquiries they may have.

We require an experienced full-time telephone professional for a specialized medical clinic. The position entails managing inbound calls generated from advertising, adhering to a script, and scheduling appointments. There is no sales involved, and all callers are high-quality leads. Candidates must possess a minimum of five (5) years of experience working exclusively on the phone, demonstrate reliability, exhibit a positive attitude, maintain strong work ethics, and possess a pleasant voice. The role operates during daytime hours with no weekend shifts. Compensation includes a salary along with bonuses and incentives.

Key Responsibilities:

  • Respond to customer inquiries effectively
  • Offer detailed information regarding our services
  • Identify and resolve any product-related issues
  • Maintain accurate records of customer interactions
  • Continuously update knowledge of our services and products

Required Qualifications:

  • Prior experience in customer service or related fields is essential
  • Strong ability to establish rapport with clients
  • Proficient in prioritizing tasks and managing multiple responsibilities
  • Exhibit a positive and professional demeanor
  • Exceptional written and verbal communication skills