Customer Service Representative

5 days ago


Williamsburg, Virginia, United States Cox Communications Full time
Customer Service Representative - Solutions Expert

Cox Communications is looking for a skilled and enthusiastic Customer Service Representative - Solutions Expert to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our retail locations.

About the Role

In this role, you will be responsible for explaining and demonstrating product capabilities, meeting or exceeding targets regarding customer experience, sales, and retention, and assisting with the opening and closing of our store retail environments.

This is a part-time position that requires flexibility to work evenings, weekends, and holidays. You will be working closely with your Store Manager, Assistant Store Manager, and other team members to achieve sales goals and provide outstanding customer service.

As a Customer Service Representative - Solutions Expert, you will have the opportunity to expand your knowledge of current Cox products and competitor offerings through regular training classes. You will also be required to work in other locations in the same geographical area.

What We Offer
  • A competitive hourly base rate of $16.00 - $21.88/hour
  • A targeted commission of $639 per month
  • A variable total compensation of $31,796 per year
  • A comprehensive benefits package, including health care insurance, retirement planning, and paid time off
Requirements
  • A high school diploma or equivalent
  • Strong interpersonal and communication skills
  • The ability to meet established sales, retention, and customer experience targets
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays


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