Service Technician Leader

5 days ago


Franklin, Tennessee, United States Hendrick Automotive Group Full time
Overview:

Hendrick Buick GMC is a leading automobile dealer in Franklin, Tennessee, dedicated to delivering exceptional customer experiences and outstanding results. We are committed to fostering a culture of innovation, teamwork, and continuous improvement, and we seek talented individuals who share our values.

Job Summary:

We are currently seeking an Automotive Service Advisor to join our dynamic team. The successful candidate will be responsible for providing top-notch customer service, managing service schedules, and working closely with technicians to deliver exceptional results.

Responsibilities:
  • Serve as a primary point of contact for customers, responding to inquiries and resolving issues promptly and professionally
  • Collaborate with technicians to ensure accurate diagnoses and efficient repairs
  • Utilize dealership management systems to manage service schedules, track progress, and communicate with customers
  • Analyze customer feedback and make recommendations for process improvements
  • Participate in ongoing training and professional development to stay up-to-date on industry best practices and dealership policies
Requirements:
  • 3-5 years of experience as a service advisor or similar role in the automotive industry
  • Excellent communication and interpersonal skills, with ability to work with diverse customer groups
  • Strong analytical and problem-solving skills, with ability to analyze data and identify trends
  • Familiarity with dealership management systems and tools
  • Valid driver's license and ability to drive company vehicles
Compensation and Benefits:

The estimated salary for this position is between $45,000 and $65,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, paid time off, and opportunities for professional growth and development.



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